Superlogic · 4 weeks ago
Head of Operations (Travel Tech / B2B2C Platform) - Bookit.com
Miami, FL
Full-time
Hybrid
Director/Executive
$175K/yr - $190K/yr
8+ years expSuperlogic is revolutionizing the travel and rewards industry with Bookit, a next-generation B2B2C super app. The Head of Operations will drive strategic excellence across Bookit's rapidly scaling platform, overseeing operations in travel, VIP experiences, and blockchain-powered payments.
Artificial Intelligence (AI)BlockchainBrand MarketingCredit CardsE-Commerce PlatformsWeb3
Responsibilities
Develop and execute comprehensive operational strategies that support Bookit's rapid growth across travel, experiences, retail, and payments verticals
Own and scale core business operations across Bookit, including people operations, finance operations, legal/compliance workflows, vendor management, and internal systems
Partner closely with the CEO and executive team to translate company strategy into operational plans, priorities, and execution
Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries
Serve as primary liaison between Bookit leadership and its founding partners, ONE Company, Starboard, Superlogic and other affiliated companies
Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit platform for our brand clients and ensure a seamless end-to-end customer experience for our end users
Oversee Customer Service team to ensure reliable 24/7 customer support; develop business continuity plans in the event of travel disruptions, or other unforeseen events
Oversee hiring, company goal setting, and personnel evaluation/development
Foster a culture of continuous improvement and data-driven decision making; establish and monitor key performance metrics across business units
Manage budgets, forecasting inputs, and operational spend in partnership with Finance; ensure cost discipline and operational efficiency
Stay current with industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services
Build, document, and continuously improve scalable processes across onboarding/offboarding, hiring operations, vendor onboarding, contract management, and internal approvals
Oversee operational readiness for rapid growth, including headcount scaling, cross-functional workflows, and internal tooling
Execute with minimal oversight, with the ability to navigate complex operational challenges from concept through completion
Qualification
Required
8+ years of operations leadership experience with a proven track record in high-growth online travel, e-commerce, and/or fintech companies
5+ years in senior leadership roles (Director, Head, or VP level) with P&L ownership
Demonstrated success scaling operations in multi-sided marketplace environments with complex inventory management
Experience building and scaling internal operations, systems, and processes from scratch
Experience partnering closely with executive leadership as an operational decision-maker
Proven ability to lead and scale cross-functional operations teams in fast-growing organizations
Strong vendor and partner management experience at scale
Proficiency with modern operations tech stacks, CRM systems, BI tools, and AI-driven tools
Collaborative approach with the ability to work effectively across all organizational levels and be a positive contributor to company culture
Self-starter with the ability to deliver exceptional customer experiences and thrive as a leader amidst a fast-paced, entrepreneurial environment
Preferred
Experience at a major online travel platforms (e.g., Expedia, Booking.com, Marriott), experiential companies, or other scaled consumer marketplaces
Spanish proficiency
Familiarity with crypto, fintech, or modern payments ecosystems
Benefits
Health care plan (Medical, Dental & Vision)
Vacation: Flexible/Unlimited PTO with manager approval.
401K Plan - Tax-Deferred and/or Roth options
Collaborative culture with industry veterans and mission-driven builders
Company
Superlogic
Superlogic is a tech company that offers experiential rewards network and AI-powered personalization.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$49.1MKey Investors
Power Ledger
2025-10-30Convertible Note· $13.7M
2025-02-06Series A· $13.7M
2024-04-18Series Unknown· $13.7M
Leadership Team
Lin Dai
CEO and Co-Founder
Adam Fell
Co-Founder & Non-Executive Board Member
Recent News
2025-07-24
2025-07-17
Company data provided by crunchbase