MetaSource · 1 month ago
Contact Center Representative - Spanish/English Bilingual (Full Time, In-Office)
Bristol,PA,US
Full-time
Onsite
New Grad, Entry Level
0+ years expMetaSource is a company seeking a Contact Center Representative who is proficient in both Spanish and English. The role involves resolving customer concerns and providing information about products and services through various communication channels in a supportive work environment.
EnterpriseInformation TechnologyOutsourcingSoftware
Responsibilities
The Contact Center Representative resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program
Provides customer with product and service information via phone, email, and or letter
Identifies, researches and resolves customer issues using computer systems
Maintains current understanding of expectations through training
Partners with the customer service team to meet goals and exceed expectations
Qualification
Required
At least 18 years of age
At least high school level education
Bilingual: Fluent in BOTH Spanish and English
Ability to type 35+ words per minute
General knowledge on how to use Microsoft office products
Employment is contingent upon completing and passing a background check and drug test
Preferred
6 months of customer service representative or contact center experience
Benefits
Medical
Dental
Vision
Time Off
Wellness Program
Retirement
And more.
Company
MetaSource
Metasource is a provider of business process management (BPM), workflow, and compliance solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Eos Partners
2022-06-01Debt Financing
2007-01-01Debt Financing
Leadership Team
Adam Osthed
President & CEO
Recent News
Company data provided by crunchbase