U.S. Bank · 4 days ago
Client Connectivity Solutions Consultant
Irving, TX
Full-time
Onsite
Mid Level
$105K/yr - $124K/yr
4+ years expU.S. Bank is committed to helping customers and businesses make better financial decisions. The Client Connectivity Solutions Consultant is responsible for ensuring an optimal experience for customers integrating with U.S. Bank APIs by coordinating activities, providing technical assistance, and enhancing operational efficiency.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs
Collaborates across business and technical teams to contribute to the success of our API operations services
Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency
Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments
Tracks and monitors the customer requests through completion, while providing excellent service and support
Qualification
Required
Bachelor's degree, or equivalent work experience
Four or more years of related experience
Preferred
Proficient understanding of ITSM and AGILE methodologies
Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
Experience defining product backlog (epics and stories) for system enhancements and defects
Experience with process improvement implementation and/or training (such as Lean Six Sigma)
Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now and hosting workshops and training sessions for both technical and non-technical audiences
High attention to detail, information design and visual presentation, and strong organizational skills
Strong influencing and partnership/collaboration skills to drive cross-functional teams
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
Ability to quickly learn new skills and processes while also being adaptable to changing requirements
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Daniel Crozier
Senior Vice President Operations
Recent News
2025-12-24
2025-12-17
Company data provided by crunchbase