Kontoor Brands, Inc. · 1 day ago
Summer Intern - Consumer Service - Customer Experience & Operations
Greensboro, NC
Internship
Onsite
Intern
Start in 2026 SummerKontoor Brands is a leading company in the lifestyle, outdoor, and workwear sectors, known for its iconic brands like Wrangler® and Lee®. They are offering a Summer Internship for 2026 focused on Consumer Services, where interns will analyze customer feedback and support operational improvements within the customer experience function. This role provides an opportunity to collaborate with various teams and gain hands-on experience in customer service operations.
ApparelBrand MarketingConsumer GoodsE-CommerceSales
Responsibilities
Collect, categorize, and analyze customer feedback from calls, emails, and chats
Identify patterns and trends to support reporting efforts and process improvements
Help define the reasons customers contact Consumer Services and recommend opportunities to reduce contacts
Participate in workflow mapping, documentation updates, and cross-functional alignment projects
Support operational improvements that have high business impact but are often deprioritized
Gain experience with customer service tools, dashboards, and reporting methods
Interact professionally with customers across multiple channels (email, chat, phone)
Practice resolving issues in alignment with Kontoor Brands’ values and strengthen de-escalation and proactive service skills
Research industry tools and best practices for reporting, AI, and customer experience management
Qualification
Required
Currently enrolled in an accredited undergraduate program at a College/University and able to receive a paid internship
Eligible to work in the US without restrictions
Have previously demonstrated leadership skills through school, extracurricular activities and/or community involvement
Exceptional at taking on challenges and using your particular set of skills to create solutions
Proficiency in Microsoft Word, Excel, PowerPoint (SAP/Power Bi experience a bonus)
Excellent communication and relationship-building skills
Ability to work collaboratively in a team environment
Strong analytical and problem solving abilities
Self-Starter with a passion for helping others and driving improvements
Willingness to learn, adapt, and take ownership of projects
Pursing a Bachelor's/Master's degree
Must be local or willing to relocate to Greensboro, NC
Benefits
Comprehensive benefit package
Discounts on our apparel
Four weeks of Paid Parental Leave
Flexible Fridays
Tuition Reimbursement
Company
Kontoor Brands, Inc.
Kontoor Brands (NYSE: KTB) is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.
Founded in 2019
10001+ employees
H1B Sponsorship
Kontoor Brands, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$400M2021-11-23Post Ipo Debt· $400M
2019-05-23IPO
Leadership Team
Scott Baxter
President, CEO & Chair of the Board
Joe Alkire
EVP, Chief Financial Officer & Global Head of Operations
Recent News
thefly.com
2025-12-09
2025-11-10
2025-11-04
Company data provided by crunchbase