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McLane Company, Inc. · 2 days ago

Representative, Customer Service II

Taylorville, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

McLane Company, Inc. is a leading distributor in the industry, seeking a Customer Service Representative II to enhance customer satisfaction through effective communication and problem-solving. The role involves handling customer inquiries, maintaining accurate records, and providing timely solutions to ensure strong business relationships.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Monitor customer reporting; communicate critical issues

Research and respond to customer inquiries

Maintain customer files to ensure up to date information

Manage customer requests for assistance, information, and issue resolution

Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met

Maintain regular communication with decision makers within customer organizations

Train customers on various business applications to maximize company value to the organization

Analyze and respond to various customer requests involving store level and group level information

Respond to various customer requests and needs

Answer inquiries by phone, email, and internet response

Perform other duties as needed or assigned by supervisor

Other duties may be assigned

Qualification

Customer service experienceMicrosoft Office applicationsTyping 45 wpm10-key by touchPlanning skillsVerbal communicationWritten communicationOrganization skillsProblem solvingTeamworkAttention to detail

Required

High School Diploma or GED

2 or more years of customer service experience

Ability to type 45 wpm and perform 10-key by touch

Strong verbal and written communication skills, and organization and planning skills

Knowledge and experience with all Microsoft office applications

Ability to prioritize pending tasks in a logical manner

Ability to learn quickly, retain information and meet deadlines

This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role

Benefits

Medical, dental, and vision insurance

FSA/HSA and company-paid life insurance

Earn vacation time

Sick leave accrual from day one

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement program

Company

McLane Company, Inc.

Glassdoor3.2

McLane Company, Inc.

Founded in 1894

Temple, Texas, US

10001+ employees

http://www.mclaneco.com

H1B Sponsorship

McLane Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (9)

2023 (8)

2022 (8)

2021 (2)

2020 (1)