Member Solutions Advisor (Collections) jobs in United States
cer-icon
Apply on Employer Site
company-logo

First Alliance Credit Union · 3 weeks ago

Member Solutions Advisor (Collections)

positionStewartville, MN
timeFull-time
remoteOnsite
seniorityMid Level
money$20.78/hr - $20.78/hr
date3+ years exp

First Alliance Credit Union is focused on helping members overcome financial challenges with compassion and integrity. The Member Solutions Advisor role is centered on resolving delinquency while providing education and support to members in difficult financial situations.

BankingCredit CardsFinancial Services

Responsibilities

Connect with members who have delinquent or negative accounts to understand their circumstances and identify workable solutions
Manage and document account activity accurately to ensure timely follow-up
Educate members on financial options and strategies to prevent future challenges
Collaborate with teammates on skip tracing, repossessions, and loss-mitigation efforts using a people-first approach
Ensure all communications and actions meet legal, regulatory, and policy requirements

Qualification

Collections experienceFinancial institution experienceEmpathyTechnical proficiencyCommunication skillsProfessionalismSpanish proficiencySomali proficiencyDetail-orientedOrganizational skills

Required

High school diploma or GED required
3–5 years of experience in a financial institution, including at least 1 year in collections, member solutions, or account recovery
Strong communication skills with the ability to balance empathy and accountability
Comfortable handling difficult conversations with professionalism and tact
Organized, detail-oriented, and persistent in follow-up and documentation
Tech-savvy and confident using computers and standard software systems
Able to work independently in a remote environment while remaining engaged, responsive, and collaborative

Preferred

Additional coursework or certifications in finance or communications
Certified proficiency in Spanish or Somali

Benefits

Comprehensive benefits including 401(k) with match
Medical
Dental
Vision
HSA
PTO
Life insurance
Employee discounts

Company

First Alliance Credit Union

twittertwittertwitter
company-logo
First Alliance Credit Union offers financial, credit & debit cards and online banking services.
dateFounded in 1932
location
Rochester, Minnesota, USA
people-size51-200 employees
web-link
https://www.firstalliancecu.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Brent W. Rempe
President/Chief Executive Officer
linkedin
leader-logo
Lisett Comai-Legrand
Vice President of Operations/COO
linkedin
Company data provided by crunchbase