Acrisure · 1 day ago
Account Coordinator
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAcrisure is a company focused on providing excellent customer service and building strong client relationships. The Account Coordinator will manage client needs, act as a liaison between clients and internal teams, and ensure timely delivery of solutions to enhance customer experience.
Financial ServicesInsuranceInsurTech
Responsibilities
Provide excellent customer service to members, client groups, brokers, and providers via phone and email
Operates as the point of contact for assigned client groups and brokers
Complete monthly/quarterly responsibilities accurately and in a timely manner
Ensures the timely and successful delivery of company’s solutions according to customer needs
Liaises between the clients and internal teams for solutions
Maintains a working-level understanding of the benefit products
Attend department or company meetings and trainings as required
Conduct portal trainings to educate client groups on how to navigate the online portal
Maintain accurate company information and associate distribution lists in the online portal
Use attention to detail to catch errors and inconsistencies in data
Answer incoming calls for the provider and benefit departments and add call notes to the portal
Provide members with ID cards, plan information, and assist with understanding of coverage requested via phone and email
Provide excellent customer service to client groups by providing claims data, invoices, enrollment reports, ID cards, call records, plan information, and other data that may be requested by phone or email
Assist providers with member eligibility, benefits, and claim status by phone and email
Qualification
Required
Provide excellent customer service to members, client groups, brokers, and providers via phone and email
Operates as the point of contact for assigned client groups and brokers
Complete monthly/quarterly responsibilities accurately and in a timely manner
Ensures the timely and successful delivery of company's solutions according to customer needs
Liaises between the clients and internal teams for solutions
Maintains a working-level understanding of the benefit products
Attend department or company meetings and trainings as required
Conduct portal trainings to educate client groups on how to navigate the online portal
Maintain accurate company information and associate distribution lists in the online portal
Use attention to detail to catch errors and inconsistencies in data
Answer incoming calls for the provider and benefit departments and add call notes to the portal
Provide members with ID cards, plan information, and assist with understanding of coverage requested via phone and email
Provide excellent customer service to client groups by providing claims data, invoices, enrollment reports, ID cards, call records, plan information, and other data that may be requested by phone or email
Assist providers with member eligibility, benefits, and claim status by phone and email
Developed time management skills
Problem solving/analytical skills a plus
Able to make decisions and work independently or with minimal supervision
Able to think outside of the box and use resources to find answers and solutions
Intermediate level experience using Microsoft Office
Interpersonal communication skills
Benefits
Comprehensive benefit package, which includes company sponsored Medical, Dental Short Term Disability, Long Term Disability and Basic Life Insurance.
Vision
Vacation (Paid Time Off)
Holiday pay
401K
Supplemental Insurance
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Company data provided by crunchbase