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Wiz · 1 day ago

Community Manager

United States

Full-time

Remote

Mid, Senior Level

$108K/yr - $149K/yr

5+ years exp

Wiz is a leading startup focused on reinventing cloud security and empowering businesses. As a Community Manager, you will design programs to help customers succeed with Wiz, fostering connections and facilitating feedback that shapes the product while collaborating across various teams to enhance community engagement.

Cloud SecurityCyber SecurityEnterprise SoftwareSecurity

No H1B

Responsibilities

Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead

Foster connection and belonging: Build dedicated spaces for specific roles, regions, or industries so a large global community feels more personal. Actively recruit new members, spotlight engaged members, help members build their personal brand, and create programs that help customers learn from each other

Encourage feedback that shapes the product: Build clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams to bring real time customer insights into their workflow

Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty

Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community

Qualification

Community program developmentSaaS experienceTechnical content familiarityCross-functional collaborationUser engagement strategiesData analysis for communityWelcoming presenceCommunication skillsCreative problem solving