Airbnb · 1 day ago
Complex Claims Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$100K/yr - $115K/yr
10+ years expAirbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. As a Complex Claims Manager, you will safeguard the integrity of the Aircover platform by managing and resolving Complex and Large Loss claims while collaborating with internal and external partners to drive improvements and risk mitigation strategies.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation
Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive
Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders
Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority
Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies
Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill L6 and L7 partners for growth and development. Supports the team by guiding through complex claims and changes
Management of claims which impact Airbnb Financials and the Captive
Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims
Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion
Ensure compliance with company policies, procedures, and legal requirements related to claims handling
Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles
Qualification
Required
10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property
Strong Insurance Policy experience
Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb
Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences
Proven ability to collaborate effectively across disciplines, regions, and seniority levels
Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders
Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies
Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions
Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution
Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making
High attention to details, detailed-oriented when working on complex cases
Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner
Demonstrated ability to identify and resolve issues through effective problem solving skills
Proven ability to negotiate skillfully in difficult situations with both internal and external groups
Ability to be on call and/or work weekends and evenings
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-07
2026-01-06
2026-01-05
Company data provided by crunchbase