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OneAZ Credit Union · 3 weeks ago

Mortgage Servicing Specialist II

Phoenix, AZ, US

Full-time

Onsite

Mid Level

$23/hr - $29/hr

3+ years exp

OneAZ Credit Union is dedicated to creating lasting change in the lives of its members and communities. The Mortgage Servicing Specialist II will lead the Mortgage Servicing team, ensuring accurate servicing of the loan portfolio and compliance with regulations while providing exceptional customer service and support.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Responsible for leading and support of the Mortgage Servicing team; ensures accurate and timely servicing of the C.U. portfolio loans; oversees the production of loan documentation relating to onboarding, servicing and closing of all mortgage and equity loans; ensures loans and agreements comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly and efficiently; provides leadership, peer training and "Play to Win" spirit within the department; and provides a high level of customer relations and service

Works directly with sub-servicer (DMI) for member assistance, maintenance, research and payment corrections. Review and submit daily branch payments

Coordinate construction loan servicing draws and escrow holdback draws

Assist in all quarterly/annual CORE system updates and testing as required

Work with resolving any post-closing issues or deficiencies by submitting back to Operations for corrections

Prepares set-up/cancellation of Automated Clearing House (ACH) drafts for internal transfer loan payment request

Coordinates review and payment for monthly PMI/LPMI mortgage insurance billings

Assists with phone queue calls, email, branch request for member loan request, including research and problem resolution

Assists Risk department with annual audit request and review functions as needed

Reviews weekly reports for Hazard insurance premium payments including working with collateral protection insurance (CPI) vendor

Assist in training of servicing positions and creation/maintenance of policy and procedures as needed

Reviews semi-annual reports for payment of property taxes

Assist members, associates and leadership with Arizona annual escrow analysis requirements

Develops working knowledge of department general ledger account balancing in accordance with established department procedures

Board and quality review Portfolio loans within CORE Servicing system

Assist with the creation and approvals of incoming/outgoing wires as needed

Assist closing with daily completion of original deeds to various counties for recording

Assist with Escrow holdback loans and servicing disbursement payments

Work with CPI vendor on insurance requirements

Collaborates on servicing projects

Assists with the release of deeds of trust and trailing recorded documents

Assist with submission of Fannie Mae (FNMA) loans for purchase and data extract to servicer

Assists with filing title policies, deeds of trust, hazard insurance statements, recorded reconveyance, and related paperwork in real estate files, providing loan information to branches, members, and outside agencies

Assists with processing loan payoffs and lien releases

Qualification

Mortgage loan servicingLending practicesArizona escrow analysisMortgage closing/fundingArizona county recordingCustomer relationsProblem resolutionTeam coordinationLeadership