RADcube · 1 month ago
Customer Service Representative – Call Center
Marion, Indiana, United States
Full-time
Onsite
New Grad, Entry LevelRADcube is a communications company seeking Customer Service Representatives to join their call center team. The role involves answering inbound calls regarding state benefit programs, primarily SNAP, and providing callers with clear and helpful information.
ConsultingHealth CareInformation TechnologyMedical
Responsibilities
Answer inbound calls from individuals with questions about state benefits
Provide basic information, guidance, and next steps based on established procedures
Enter accurate notes during and after each call
Follow call scripts, guidelines, and privacy requirements
Escalate complex issues to the appropriate team when needed
Maintain a calm, respectful, and helpful tone with every caller
Meet daily call handling and attendance expectations
Qualification
Required
High school diploma or equivalent
Customer service or call center experience is required
Comfortable speaking on the phone for most of the workday
Clear communication and good listening skills
Basic computer skills and ability to navigate multiple systems
Reliable, punctual, and able to work in a structured environment
Preferred
Previous experience in customer support, healthcare, government services, or insurance
Familiarity with public assistance programs
Bilingual skills are a plus
Company
RADcube
RADcube, with its inception in 2016, stands tall as a pioneer in the software solutions industry, boasting of nearly a decade of rich experience.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Feroz Syed
Chief Executive Officer
Company data provided by crunchbase