Five9 · 1 day ago
Associate Solution Consultant – Channel Partners
United States
Full-time
Remote
New Grad, Entry Level
$48K/yr - $112K/yrFive9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Associate Solution Consultant plays a vital role in supporting strategic resell partners by providing technical guidance, delivering demos, and helping partners understand Five9's solutions.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Support partner sales cycles as the key technical advisor for Five9 contact center solutions, primarily through our largest and most productive resell partners
Help partners and prospects understand what’s possible on the Five9 platform, including core capabilities, configuration options, and common usage patterns
Learn and then train partners on new Five9 products and features
Deliver engaging demos and presentations that clearly communicate the value of Five9’s CCaaS product suite to both technical and non-technical audiences
Assist with proof-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes
Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure Five9 solutions
Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions
Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most experienced Sr. SCs in the industry and applying that learning in live partner opportunities
Qualification
Required
A positive, 'can-do' attitude and a strong willingness to learn, take feedback, and apply direction quickly
Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving
Ability to communicate complex technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives
Strong collaboration skills and a team-first mindset; you enjoy working cross-functionally with sales, operations, product, and services
Confidence in explaining technology once you've learned it, and comfort engaging with knowledgeable, experienced partner and customer teams
Great organizational skills and the ability to absorb new concepts, tools, and product capabilities quickly
BA/BS degree or equivalent work experience
Willingness to travel for face-to-face partner meetings and events, along with Five9 events
Work with other Five9 teams to help educate and support your assigned partners to become more knowledgeable around Five9 solutions
Preferred
Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus, but not required. Curiosity and the drive to learn are essential
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase