PuroClean of Southlake · 4 weeks ago
Fire and Water Restoration Project Coordinator
Southlake, TX
Full-time
Onsite
Mid LevelPuroClean of Southlake is a leader in emergency property restoration services, dedicated to helping families and businesses recover from property damage caused by various conditions. The Fire and Water Restoration Project Coordinator will manage the office team, oversee daily administrative operations, ensure customer satisfaction, and maintain accurate accounting and reporting processes.
Consumer Services
Responsibilities
Managing Customer and client satisfaction and representing and improving brand operations
Sort and distribute communications in a timely manner
Perform receptionist duties
Being proactive in resolution of customer issues, concerns and complaints
Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
Continue professional development of PuroClean® specific skills and expertise: office procedures and processes
Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Schedule and plan meetings and appointments
Track inventory of supplies and equipment
Maintain trusting relationships with suppliers, customers and colleagues
Handle collections on outstanding invoices
Qualification
Required
Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
Experience with program work from all major insurance carriers
Understanding of safety guidelines and ability to manage them on site and while traveling
IICRC certified in ASD, WRT and AMRT
Proven experience as a back-office assistant, office assistant or another relevant administrative role in property restoration or construction
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Thorough understanding of office management procedures
Excellent organizational and time management skills
Ensure clear communication with entire staff, ability to manage relationships
Aptitude with record keeping, easily accessing information, and communicating ‘the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and DocuSketch
Benefits
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Referral program
Tuition reimbursement
Company
PuroClean of Southlake
PuroClean of Southlake provides full property damage restoration services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase