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Mountain America Credit Union · 1 day ago

Home Equity Lending Coordinator

West Jordan, UT

Full-time

Onsite

Entry Level

1+ years exp

Mountain America Credit Union is a financial institution dedicated to providing exceptional service to its members. The Home Equity Lending Coordinator will manage member relationships throughout the home equity loan process, ensuring a high level of service and education on financial options.

BankingFinancial ServicesMortgage

Culture & Values

Hiring Manager

Flo Walker , PHR

Responsibilities

Provides exceptional member service to credit union membership by assessing member needs and advising to improve their financial situation

Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

Consistent focus on increasing member satisfaction, building the membership base and account retention

Expected to meet performance goals

Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution

Communicate regularly with new and active loan applicants to ensure they receive exceptional service throughout the loan process

Processes Home Equity Line of Credit applications up to $399,999

Shows understanding and application of MACU home equity lending processes, procedures, and guidelines, and understanding of appropriate federal and state real estate lending regulations and how they apply to MACU

Processes loans by accepting and reviewing loan applications

Analyze data to verify borrower information and uncover fraud

Interviews loan applicants, reviewing credit report and collateral information

Make an initial assessment of the credit worthiness of borrowers through proper review of borrowers’ credit reports/scores

Gather and analyze paystubs, personal taxes, verification of income/employment, and assess any concerns with income

Develop and maintain quality timeframes and management of pipeline to achieve and meet required deadlines

Identify alerts requiring disclosures, re-disclosures and other necessary attention to loan files and work with loan officer to remedy

Assist in completion of Notice of Incomplete Applications, Withdrawals, and Denials within required time frames

Review the real estate collateral including its condition, AVM, and loan to value

Order AVM and title report upon receipt of all qualifying documentation and Intent to Proceed

Ensure proper lien position of requested loans through analysis of collateral title reports and clearing of collateral liens that could increase the risk of the loan

Remove unnecessary documents/buckets from eFolder in Encompass to eliminate duplication and determine what missing documentation is outstanding; verify accuracy of received date for documents and correct if needed

Demonstrate understanding of what is required for alerts, warnings and Mavent fails

Confirms each loan file is complete with all required loan documentation and prepared for further analysis and underwriting

Confirm loan file has all required documentation and submit to underwriting

Review and analyze borrower trust documents to ensure they meet MACU trust lending guidelines with special attention to the legal ability of the trust to borrow and the proper trust ownership of collateral property for deed of trust recording

Works with borrower’s insurance companies to ensure the proper homeowners and flood insurances are accurate and in place, and that MACU is listed as lien holder

Verifies borrower’s employment status in accordance with MACU guidelines and, when necessary, CFPB “Ability to Repay” regulations

Works with borrowers’ other financial institutions to obtain accurate and timely pay-off information for loans that will be paid-off with the proceeds of the home equity loan

Maintains confidentiality of credit union and member information

Be detail oriented and ensure the processing quality of home equity loans by achieving documentation accuracy, goals and standards

Maintain quality turn times and self-management of workload/pipeline to hit strict deadlines and production standards

Participate in ongoing training of home equity products

Builds and maintains a cooperative working relationship with other home equity lending team members as well as vendors and branch/member service personnel

Works with Member Service Team to ensure home equity loan applications are complete and accurate

Represents the credit union in a professional manner

Responds to email/voicemail/missed calls/other communication in a timely manner

Actively participates and completes product knowledge courses

Complies with all regulations as required by law

Trains, coaches and mentors other Financial Service Representatives

Qualification

Home Equity LendingLoan ProcessingFinancial EducationNMLS CertificationMicrosoft OfficeCustomer ServiceCommunication SkillsTime ManagementProblem Solving

Required

One year of experience in a finance or sales related field. Work in the mortgage industry preferred

High school diploma or equivalent

Must be able to qualify for a NMLS number under S.A.F.E Act after hire into position

Intermediate skills in Microsoft Office products including; Word, Excel and Outlook

Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence

Ability to multi-task and maintain composure while handling all member activities and requests

Ability to perform mathematical calculations

Ability to communicate effectively using written and verbal communication

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations

Demonstrated ability to document outcomes and present information in a manner appropriate for members

Ability to work both autonomously and collaboratively in a fast-paced environment

Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with a large loan pipeline

Adaptive to change, responds positively to altered circumstances or conditions

Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc

Ability to sit, talk and hear consistently

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Ability to lift up to 20 pounds occasionally