ShipBob · 2 days ago
Warehouse Support Specialist
Fairburn, GA
Full-time
Onsite
Entry, Mid Level
$38K/yr - $63K/yr
2+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Onsite Merchant Support Specialist is responsible for monitoring and completing inventory control activities for merchants at partner fulfillment centers, ensuring a great merchant experience while supporting operations.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources
Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite
Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA
Determine root cause of inventory adjustments and lead efforts to correct
Perform audits or other actions requested by merchants within the site
Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA
Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes
Communicate updates and relay important operational information about merchants directly to OSS Area Manager
Present weekly performance reports during business review with leaders from partner fulfillment center
Comply with all food safety and compliance policies and regulations
This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness
Other duties/responsibilities as necessary
Qualification
Required
2+ years of experience with ICQA processes in a 3PL or warehousing environment
Proficiency with Warehouse Management System software
Demonstrated ability to work independently without direct supervision on-site
Possesses effective written and verbal communication skills; displays reading comprehension skills
Excellent time-management and prioritization skills
Excellent attention to detail
Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members
Comfortable in a fast-paced and highly adaptive environment
Ability to lift 50 lbs. without any health limitations
Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs
Able to bend, stoop, reach above, and push/pull frequently
Preferred
Experience using an RF Scanner
Experience communicating directly with customers or vendors
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase