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Makpar · 3 weeks ago

Tier II Service Desk Specialist

Kansas City, MO

Part-time

Hybrid

New Grad, Entry Level

$22/hr - $25/hr

0+ years exp

Makpar Corporation is a professional and technical solutions provider for the Federal government, focused on delivering mission success through functional and technical expertise. The Tier II Service Desk Specialist will provide technical assistance and support for hardware, software, and network-related issues, ensuring optimal performance of end-user devices while maintaining documentation and collaborating with IT team members.

AnalyticsInformation TechnologyIT InfrastructureProject ManagementSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals

Diagnose and resolve hardware and software issues in a timely manner

Install, configure, and maintain operating systems, applications, and security tools

Assist with onboarding and offboarding of employees, including device setup and account provisioning

Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system

Collaborate with IT team members to escalate complex issues and implement solutions

Ensure compliance with organizational IT policies and security standards

Support remote users and troubleshoot connectivity issues via VPN or remote tools

Qualification

WindowsMacOSActive DirectoryOffice 365CompTIA A+ITIL FoundationCustomer serviceProblem-solvingCommunication

Required

Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience)

6 months to 1 year of desktop support or IT helpdesk experience

Proficiency in Windows and macOS environments

Knowledge of Active Directory, Office 365, and basic networking concepts

Familiarity with imaging tools and remote support software

Familiarity with ticketing systems such as ServiceNow and Remedy

Strong communication, customer service, and problem-solving abilities

Must adhere to federal government IT security standards

Work Environment: Onsite or hybrid; may require occasional travel to regional offices

Ability to lift and move computer equipment (up to 50 lbs)

Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain