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Dividend · 1 day ago

Dividend, Loan Servicing Specialist

Cincinnati, OH

Full-time

Onsite

Entry, Mid Level

$43K/yr - $72K/yr

2+ years exp

Dividend is a company that values creativity and new ideas, striving to make a positive impact on customers and the community. The Loan Servicing Specialist will work with various stakeholders to manage loans related to solar installations, focusing on tracking and modifying distressed accounts while ensuring compliance and a positive customer experience.

EnergyEnergy EfficiencyFinanceFinancial ServicesFinTechGreen Consumer GoodsHome ImprovementHome RenovationPower GridRenewable Energy

Growth Opportunities

Responsibilities

Develops new systems for reporting exchange, as growth continues will need to develop FTP (file transfer protocol) process for data transfer as requested by vendor

Initiates outbound contact for properties listed for sale to ensure for payoff of loan or monitor loan assumption to buyer

Drafts waivers and other documents determined by the Legal team for files where loan panels have been moved to another address

Routinely corresponds with third party real estate agents, escrow agents, mortgage lenders, current Dividend Finance customers and Buyers interested in purchasing homes with solar panels financed through Dividend Finance

Coordinates partial payment delivery and receipt of 30% ITC payments prior to transferring loan, or requests sales and appraisal information if sellers are requesting ITC waiver

Manually drafts contingent assumption agreement (new homeowner loan contract) using account statement from loan servicing department with high attention to detail to reflect correct figures and dates for when payment switches from seller to buyer

Review open accounts for modification purposes

Make outbound efforts in a professional manner while maintaining customer relations

Work with vendors to coordinate modification processing

Identify issues with account delinquency and drafting loan modification terms within company compliance and credit facility guidelines

Proactively work with borrowers and provide timely follow-up on payment arrangements

Compile data and reports as needed to provide weekly activity and status reporting

Strong ability to analyze data in order to effectively identify and manage stressed accounts

Other duties as assigned

Qualification

Loan servicing experienceReal estate transactionsMicrosoft SuiteSalesforceCustomer serviceCommunication skillsAttention to detailProblem solving

Required

High school diploma or GED equivalent

2-3 years of relevant experience in a loan servicing and/or telecommunications environment

Experience with real estate transactions

Ability to work independently and to adapt to a fast-changing environment

Self-disciplined and capable of identifying and completing critical tasks

Proficiency in Microsoft Suite including Excel, Word, and PowerPoint

Experience with Salesforce

Customer Service experience

Strong written and verbal communication skills

Ability to multitask while retaining high attention to detail

Must be able to reason, exercise sound judgment, show initiative and solve problems

Benefits

Comprehensive benefits

Differentiated compensation offerings

Extensive benefits programs

Company

Dividend

Dividend, a division of Fifth Third Bank, is a leading fintech point-of-sale lender for home improvement and solar financing solutions to property owners.

Founded in 2013

San Francisco, California, USA

51-200 employees