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(USTA) United States Tennis Association · 1 day ago

Manager, Coach Development

Westborough, MA

Full-time

Hybrid

Mid Level

$58K/yr - $65K/yr

The United States Tennis Association (USTA) New England Section is a not-for-profit organization dedicated to promoting tennis across New England. The Manager, Coach Development will implement coaching education strategies, manage recruitment initiatives, and cultivate relationships to enhance the coaching workforce in the region.

Event PromotionSportsTennis

Responsibilities

Actively manage recruiting new grassroots coaches, strengthening relationships with partners, and cultivating long-term engagement across the Section

Lead grassroots coach recruitment initiatives to grow and diversify the regional coaching pipeline

Refine and execute a coach recruitment strategy in collaboration with the Director of Competition and Coach Development and other Departments

Cultivate and maintain relationships with CTAs, NJTLs, Parks & Recreation departments, schools, and key industry partners such as PTR, RSPA, PCA, and PTM programs

Integrate recruitment needs across Section programs like Tennis in the Parks and Junior Team Tennis into a unified coach recruitment plan

Collaborate with the Social Impact and Opportunity team to enhance the recruitment and retention of BIPOC, female, and adaptive coaches

Evaluate and strengthen recognition and retention efforts, ensuring coaches feel valued and connected through consistent engagement, spotlighting, and professional development opportunities

Act as a connector and advocate for coaches, helping them identify next steps, training options, and pathways for advancement within the USTA system

Coordinate, facilitate, and promote Section-led workshops and training sessions that bring section & national curriculum and philosophy to life, creating accessible, high-quality learning experiences for all levels of coaches

Plan, schedule, and manage logistics for USTA Coaching workshops from the national catalog

Maintain a comprehensive annual education calendar, balancing in-person and virtual training opportunities to serve different levels and regions

Recruit and support a regional network of Coach Developers in partnership with USTA National to expand training capacity and maintain quality standards

Ensure the effective use of USTA digital tools, including the Coaching Hub and LMS platforms, to broaden access to learning

Collaborate with USTA National to localize educational offerings for women, adaptive, and diverse coaching populations

Evaluate the impact of workshops through participant feedback, attendance tracking, and performance metrics

Foster collaboration with national, regional, and community stakeholders to ensure alignment, resource sharing, and consistent implementation:

Serve as a liaison to the USTA National Coaching team, ensuring consistent communication, alignment, and implementation of shared priorities

Collaborate with facilities, CTAs, schools, and community organizations to embed coach education into grassroots tennis growth

Work closely with Section departments, including Community Tennis, Competition, Exec/Admin, Social Impact & Opportunity, and Marketing, to ensure coaching efforts are integrated and mutually reinforcing

Participate in cross-Section collaborations to share best practices and elevate the collective standard for coaching excellence

Identify new partnership opportunities with academic institutions, industry organizations, and facility leaders to create sustainable talent pipelines

Cultivate a sense of belonging and provide ongoing resources and opportunities that support coaches:

Collaborate with Marketing to develop and maintain a communication cadence (newsletters, updates, and spotlights) that keeps coaches informed and inspired

Facilitate mentorship opportunities and peer-to-peer cohorts that help coaches share best practices and build support networks

Amplify the SafePlay process for all coaches and follow applicable policies and procedures regarding Safe Play compliance

Collaborate with Marketing to promote coach stories, highlight successes, and drive engagement with the broader tennis community

Provide responsive, high-quality customer service to all coaching partners, emphasizing professionalism, care, and inclusivity

Track and analyze coaching metrics to inform strategic decisions and demonstrate the value of the Section’s work in advancing coach education and engagement

Track participation, workshop completion, and recruitment outcomes, maintaining accurate and accessible data systems

Prepare periodic reports for Section leadership to reflect progress against key metrics and performance indicators

Gather coach feedback and insights to assess impact and identify emerging needs or opportunities for improvement

Provide insight and coordinate budget requests in alignment with the supervisor. Aid in the annual development process

Attend meetings and events as required

Serve as staff liaison to the assigned committees and project teams as required by the supervisor

This position requires frequent work on weekends and evenings, especially from March through July, and occasional night and weekend work throughout the remainder of the year

Travel is required throughout the six New England states

This position may require prolonged periods of sitting at a desk, often using a computer

Ability to occasionally lift and move items weighing up to 25 pounds

Other duties as assigned by management

Qualification

Coach recruitment strategyWorkshop coordinationRelationship buildingData analysisProject managementCustomer serviceFinancial managementComputer skillsCommunication skillsCollaboration

Required

Prior experience in a related field is essential

Candidates must reside within the New England region

Ability to work flexible hours, including evenings and weekends

Willingness to obtain necessary certifications is required

Previous on-court experience is highly desirable

Ability to prioritize tasks and to delegate them when appropriate

Excellent time management skills with a proven ability to meet deadlines

Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources

Ability to steer, deploy and/or engage others towards specific outcomes

Self-motivation, action-oriented and resourceful in accomplishing work

Enjoys problem solving and helping others in a commitment to best in class customer service

Has a good foundation of methodical, personal organization that gives confidence to reach deadlines and achieve outcomes

Always searching for new ways to be more effective and grow participation in our programs

Able to deal with ambiguity and effectively cope with change

Accountable for measurable, high-quality, timely, and cost effective results

Skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly

Utilizes data and quantitative/qualitative feedback to drive decision-making

Able to develop and manage a budget effectively and assist in financial projections based on current & future outcomes

Proficient with Google Drive and Microsoft Office Suite

Savvy in learning new technology platforms

Benefits

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, paid holidays, and a paid winter recess.

Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), access to employer-paid EAP, and learning and development programs to learn on the job.

Mental and emotional wellness: Resources for overall well-being including personal coaching and meditation benefits.

Other cool perks: Optional pet insurance, discounts with our network of partners, and fun events are just a few of the optional benefits available.

Company

(USTA) United States Tennis Association

The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Founded in 1881