U.S. Tennis Association of New England (USTA New England) · 8 hours ago
Manager, Coach Development
Westborough, MA
Full-time
Hybrid
Mid Level
$58K/yr - $65K/yrUSTA New England is a not-for-profit organization dedicated to promoting tennis across the region. The Manager of Coach Development will coordinate workshops and recruitment of grassroots coaches while fostering a diverse community of teaching professionals.
Sports
Responsibilities
Actively manage recruiting new grassroots coaches, strengthening relationships with partners, and cultivating long-term engagement across the Section
Lead grassroots coach recruitment initiatives to grow and diversify the regional coaching pipeline
Refine and execute a coach recruitment strategy in collaboration with the Director of Competition and Coach Development and other Departments
Cultivate and maintain relationships with CTAs, NJTLs, Parks & Recreation departments, schools, and key industry partners such as PTR, RSPA, PCA, and PTM programs
Integrate recruitment needs across Section programs like Tennis in the Parks and Junior Team Tennis into a unified coach recruitment plan
Collaborate with the Social Impact and Opportunity team to enhance the recruitment and retention of BIPOC, female, and adaptive coaches
Evaluate and strengthen recognition and retention efforts, ensuring coaches feel valued and connected through consistent engagement, spotlighting, and professional development opportunities
Act as a connector and advocate for coaches, helping them identify next steps, training options, and pathways for advancement within the USTA system
Coordinate, facilitate, and promote Section-led workshops and training sessions that bring section & national curriculum and philosophy to life, creating accessible, high-quality learning experiences for all levels of coaches
Plan, schedule, and manage logistics for USTA Coaching workshops from the national catalog
Maintain a comprehensive annual education calendar, balancing in-person and virtual training opportunities to serve different levels and regions
Recruit and support a regional network of Coach Developers in partnership with USTA National to expand training capacity and maintain quality standards
Ensure the effective use of USTA digital tools, including the Coaching Hub and LMS platforms, to broaden access to learning
Collaborate with USTA National to localize educational offerings for women, adaptive, and diverse coaching populations
Evaluate the impact of workshops through participant feedback, attendance tracking, and performance metrics
Foster collaboration with national, regional, and community stakeholders to ensure alignment, resource sharing, and consistent implementation:
Serve as a liaison to the USTA National Coaching team, ensuring consistent communication, alignment, and implementation of shared priorities
Collaborate with facilities, CTAs, schools, and community organizations to embed coach education into grassroots tennis growth
Work closely with Section departments, including Community Tennis, Competition, Exec/Admin, Social Impact & Opportunity, and Marketing, to ensure coaching efforts are integrated and mutually reinforcing
Identify new partnership opportunities with academic institutions, industry organizations, and facility leaders to create sustainable talent pipelines
Cultivate a sense of belonging and provide ongoing resources and opportunities that support coaches:
Collaborate with Marketing to develop and maintain a communication cadence (newsletters, updates, and spotlights) that keeps coaches informed and inspired
Facilitate mentorship opportunities and peer-to-peer cohorts that help coaches share best practices and build support networks
Amplify the SafePlay process for all coaches and follow applicable policies and procedures regarding Safe Play compliance
Collaborate with Marketing to promote coach stories, highlight successes, and drive engagement with the broader tennis community
Provide responsive, high-quality customer service to all coaching partners, emphasizing professionalism, care, and inclusivity
Track and analyze coaching metrics to inform strategic decisions and demonstrate the value of the Section’s work in advancing coach education and engagement
Track participation, workshop completion, and recruitment outcomes, maintaining accurate and accessible data systems
Prepare periodic reports for Section leadership to reflect progress against key metrics and performance indicators
Gather coach feedback and insights to assess impact and identify emerging needs or opportunities for improvement
Provide insight and coordinate budget requests in alignment with the supervisor. Aid in the annual development process
Serve as staff liaison to the assigned committees and project teams as required by the supervisor
Qualification
Required
Prior experience in a related field is essential
Candidates must reside within the New England region
Ability to work flexible hours, including evenings and weekends
Willingness to obtain necessary certifications is required
Previous on-court experience is highly desirable
Self-motivation, action-oriented and resourceful in accomplishing work
Enjoys problem solving and helping others in a commitment to best in class customer service
Has a good foundation of methodical, personal organization that gives confidence to reach deadlines and achieve outcomes even when there are multiple priorities
Always searching for new ways to be more effective and grow participation in our programs
Able to deal with ambiguity and effectively cope with change
Accountable for measurable, high-quality, timely, and cost effective results
Skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly
Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & vision
Able to develop and manage a budget effectively and assist in financial projections based on current & future outcomes of the organization
Proficient with Google Drive and Microsoft Office Suite
Savvy in learning new technology platforms
Frequent work on weekends and evenings, especially from March through July, and occasional night and weekend work throughout the remainder of the year
Travel is required throughout the six New England states
Ability to occasionally lift and move items weighing up to 25 pounds
Other duties as assigned by management
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, paid holidays, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), access to employer-paid EAP, and learning and development programs to learn on the job.
Mental and emotional wellness: Resources for overall well-being including personal coaching and meditation benefits.
Other cool perks: Optional pet insurance, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
U.S. Tennis Association of New England (USTA New England)
USTA NEW ENGLAND, INC.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Lindsey Keeler, CAE
Chief Executive Officer
Company data provided by crunchbase