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Arcadia Settlements Group · 3 weeks ago

IT Support and Infrastructure Manager

Honolulu, HI, US

Full-time

Onsite

Senior Level

$85K/yr - $120K/yr

5+ years exp

Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence. The IT Support and Infrastructure Manager oversees the daily operations and strategic development of technology infrastructure, ensuring high-quality care and exceptional technology experiences.

Financial Services

Responsibilities

Oversee the planning, implementation, and maintenance of all IT infrastructure, including servers, storage, wired/wireless networks, telecommunications, and cloud services

Ensure high availability, resiliency, and performance of core systems supporting clinical, operational, and engagement platforms (e.g., EHR, HER integrated systems, life-safety systems, resident engagement technology)

Manage data backup, disaster recovery, and business continuity processes

Evaluate and implement infrastructure upgrades, replacements, and lifecycle planning

Lead or support infrastructure and support-related projects, including network modernization, EMR upgrades, resident-facing tech deployments, and building expansions or renovations

Lead and supervise the IT support team, including help desk technicians and systems/network administrators in daily operations and strategic project initiatives

Develop and enforce service desk procedures, SLAs, and escalation workflows

Oversee incident, request, and problem management to ensure timely resolution and positive end-user experience

Provide hands-on support for complex or escalated technical issues

Collaborate with IT leadership to maintain strong security posture, including endpoint protection, access controls, vulnerability management, and patching

Ensure compliance with HIPAA, NIST and other applicable long-term care regulatory requirements

Participate in cybersecurity risk assessments and support remediation efforts

Manage relationships with hardware, software, telecom, and managed-service vendors

Oversee procurement of IT equipment and services; maintain accurate asset inventory

Ensure vendor deliverables meet quality, budget, and performance expectations

Partner with clinical, administrative, facilities, and resident services teams to ensure technology supports operational needs

Provide user training, documentation, and education on tools, policies, and best practices

Communicate outages, maintenance schedules, and technology updates effectively

Qualification

IT infrastructure managementNetwork administrationServer managementCloud technologiesCompTIA certificationsHealthcare IT experienceVirtualization technologiesPowerShell scriptingAnalytical skillsService excellenceCommunication skillsProblem-solving skills

Required

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

5–7+ years of progressive IT experience in systems administration or infrastructure roles

Strong knowledge of server, network, security, and cloud technologies

Windows Server, Active Directory, Azure AD/M365 administration

Virtualization (VMware/Hyper-V), SAN/NAS storage systems

Firewall, switching, routing, and Wi-Fi technologies

PowerShell scripting and automation skills a plus

Strong analytical, diagnostic, and problem-solving skills

Excellent communication skills, including documentation and user interaction

Ability to balance proactive system improvements with daily operational needs

Strong commitment to service excellence in a mission-driven environment serving older adults

Ability to lift up to 40 lbs for equipment installation

Ability to climb ladders, access wiring closets, and navigate campus buildings

Occasional evening or weekend work for maintenance windows or emergencies

Preferred

Preferred certifications: CompTIA Network+ / Security+, CCNA, Microsoft, or equivalent

Experience in healthcare, senior living, or similarly regulated environments preferred

Benefits

Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.

Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.

Free Employee Meals: More time to relax and let our chefs take care of your meals.

Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!

Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.

Professional Development: Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs) Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!