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Delta Light Group North America · 3 weeks ago

Sales Support Representative

Pompano Beach, FL

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $70K/yr

Delta Light Group North America is seeking a Sales Support Representative to ensure excellent service standards and respond efficiently to customer inquiries. This role involves maintaining communication between customers and departments, processing orders, and providing technical support throughout project milestones.

Electrical & Electronic Manufacturing

Responsibilities

Maintain communications between all customers and individual departments within the company, including answering customer emails, telephone calls and Teams meetings

Ensure all new POs and change orders received from customers are processed within 24 hours

Own the order in SAP and collectively work with internal departments (Engineering, Finance, Procurement/Planning, Shipping) to obtain all relevant and accurate information to meet the project’s requirements and deadlines

Effectively communicate order confirmation, prepayments, ESDs, order details and technical support to customers

Proactively monitor orders to avoid potential issues or technical concerns through internal meetings and open order review

Provide technical support to agents and specifiers as needed, including product design, usage and installation

Process RGAs/rework/replacement orders and work with Engineering/Production to ensure components are available for repair or provide an alternative lighting solution

Qualification

SAP Business OneERP systemsMicrosoft OfficeLighting experienceMultitaskingVerbal communicationWritten communicationActive listening

Required

Associate's degree in business or technical field required; Bachelors preferred

Excellent verbal and written communication skills required

Successful experience in a fast paced, multitasking environment required

Strong working knowledge of Microsoft Office (Outlook, Teams, Excel, Word), Internet

Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases

Preferred

Bachelors preferred

SAP Business One or SAP S/4 HANA software experience is strongly preferred

Experience in Lighting is preferred

Company

Delta Light Group North America

Created to provide specialized services to all its brands, Delta Light Group is an ambitiously growing, client-centered company offering high-quality, smart-design lighting solutions for the architectural, commercial, and private sectors.

Founded in 2022