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Alacrity Solutions · 1 month ago

Auto Subrogation Recovery Representative

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

3+ years exp

Alacrity Solutions is a leading provider of insurance claims services in North America, specializing in property, auto, and casualty claims management. The Auto Subrogation Recovery Representative is responsible for investigating, negotiating, and settling subrogation cases, ensuring a high closing ratio and maintaining excellent customer service throughout the process.

Insurance

Responsibilities

Regular and reliable attendance is an essential function of this position

The representative will seek to maintain 100% closing ratio through the appropriate disposition of cases assigned

Outstanding Customer Service will include all communications with clients, policyholders, adverse parties, adverse carriers, vendors, public adjusters, counsel and virtually any person who is associated with the case being handled

Familiarizes themselves with Client Repository and Special handling located in RMS, within each claim file

Receives, reviews new and re-assignment files, and conducts investigation to determine and pursue subrogation. Inclusive of interviewing client policyholders, injured claimants, and adverse parties

All new assignments must be worked within 24-hours of receipt

Open Outlook emails must be zero’s out within 48-hours of receipt. All correspondence must be placed in the Notes Section of SpartanRMS

Takes note of the Loss State, Negligence Rule and Statute of Limitations on each file handled, and closely monitors the statutes of limitation, statutes of repose, and for WC cases, the Statutory Rules for Direct Actions and Lien Recoveries by state

As the facts of the loss are investigated, updates Summary Screen Cause of Loss, Case Highlights, Liability Assessment and Plan of Action on every case as needed, and very importantly, the Plan of Action with anticipated 'Next Steps.'

Reviews and adds to the POI – Party of Interest Module to capture all parties involved in the loss, including the insured, adverse party, adverse carrier, witnesses, police, public adjuster, engineers, Third-Party Administrators and SIR entities

Determines if any adverse party is a municipality requiring that we send a 90-Day Notice of Claim via Certified Mail to protect the statute of limitations

Makes all necessary phone calls, or sends email inquiries to obtain all loss facts which will allow for the most judicious pathway to case conclusion, either by settlement and recovery or write-off file closure

Copies of Emails pertaining to files must be placed in the file Note Section by hitting

Sends Demands or Subro Notices out as early as possible on all cases assigned and diaries the case appropriately for follow-up

Contacts adverse carriers and SIR corporations to negotiate and make every effort to bring each file to an amicable settlement, or prepares file for the next steps, whether arbitration or litigation

Understands the tenants of Arbitration Forums, and writes clear meaningful contentions which will establish liability against the adverse party

Files arbitration contentions on all cases involving damage disputes as well as liability disputes

Maintains claim file diaries which are deemed to be current within 5-days

Continually updates Detailed Status in RMS to clearly identify current file activity and status

Accurately updates the Estimated Recovery Value in each file from the 49%

Enters all Expenses as incurred in the Expense Module

Updates Evidence Module for Injuries, Vehicle information, or Product depending on the loss type

When cases reach impasse, the matter is referred to subrogation counsel, makes certain that the Adverse Carrier is not a Member of Arbitration Forums, as then Arbitration Filing would be necessary

When matters are referred to counsel, place case on a short diary to confirm counsel has acknowledged receipt

Qualification

Auto Claims ExperienceSubrogation KnowledgeCivil Litigation UnderstandingComputer SkillsClaims-Related Laws KnowledgeCustomer Service SkillsMultitasking AbilityWritten CommunicationVerbal CommunicationProblem-Solving