Vital Lyfe · 4 hours ago
Customer Success Manager
LA Metro Area
Full-time
Onsite
Mid, Senior Level
5+ years expVital Lyfe is a tech company redefining water autonomy through innovation. The Customer Success Manager will build and lead a customer success strategy to ensure customer satisfaction and drive long-term growth and revenue, while managing post-sale customer relationships and improving customer experiences.
ManufacturingWaterWater Purification
Responsibilities
Develop and manage company wide strategy for post sale customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention
Act as the primary point of contact for customer support partners
Work closely with the marketing and eCommerce teams to continuously improve customer experiences and drive growth and retention
Create and rollout repeatable playbooks and best practices for customer support and management
Develop and maintain customer facing material, FAQs, and user guides
Identify and remove operational bottlenecks across the full customer lifecycle — from order flow to delivery, installation, and ongoing service
Use data to identify root cause and trends to develop action plans to address customer pain points and implement them
Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements
Serve as a liaison between the customer support and other teams, ensuring clear communication and collaboration
Build strong relationships to understand customer requirements, manage expectations, and identify opportunities for growth
Deliver impeccable service by efficiently acknowledging and resolving customer issues
Identify and implement process and system enhancements to improve handoffs and execution across cross-functional teams
Qualification
Required
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate with 5+ years of professional experience
2+ years of consulting or project management experience, OR 2+ years in a customer-facing role
Knowledge or experience in customer support, eCommerce, account management, or sales operations
Proven ability to manage multiple projects and deliver under tight timelines and resource constraints
Strong problem-solving and analytical skills, with the ability to go beyond the apparent answers to uncover root causes and solutions
Demonstrated ability to capture and incorporate feedback from customers into actionable improvements
Excellent written and verbal communication skills, with experience crafting and presenting professional presentations
Empathy, active listening, and resilience in managing relationships
Preferred
Industry experience in water treatment technology, consumer products, or maritime is a plus
Benefits
Work on high-impact problems with global relevance
Help scale breakthrough technology in water security and climate resilience
Early ownership in a high-growth, engineering-led startup
Join a tight-knit, mission-driven team in a fast-paced environment
Build long-term career equity as we grow
Company
Vital Lyfe
Vital Lyfe is a Climatech product manufacturing firm that develops systems to produce safe drinking water from a range of natural sources.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$42.05MKey Investors
Cantos
2025-12-16Seed· $18M
2025-12-16Debt Financing· $6M
2025-08-18Undisclosed· $18.05M
Leadership Team
Jonathan Criss
Founder / CEO
Andrew Harner
Co-Founder / COO
Recent News
alleywatch.com
2025-12-24
2025-12-19
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-17
Company data provided by crunchbase