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Collins Aerospace · 2 days ago

Senior Manager, Mission Quality Assurance

Sonoma, CA

Full-time

Onsite

Senior Level

$137K/yr - $275K/yr

7+ years exp

Collins Aerospace is redefining the future of aerospace technology and is seeking a Senior Manager, Mission Quality Assurance to lead their Customer Quality team. This role involves ensuring compliance with customer quality requirements and driving continuous quality improvement across the Ejection, Propulsion, & Simulation Training Solutions portfolio.

AerospaceIndustrialMilitarySatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Coach and mentor team with skills development, strategy & critical decision-making processes

Collaborate with direct reports, peers and leadership to develop a One Mission Systems culture of Quality within organization and within site

Cross Functional Collaboration within Operations, Supply Chain, Manufacturing, Internal Site Quality, Supply Chain Quality, Engineering, and Program Management is essential for success

Lead your team in annual Goal Alignment process and setting Improvement Targets

Ensures customer quality requirements are met and makes recommendations for quality improvement

Ensure internal Customer Escape Management processes are being executed promptly and effectively

Oversee effective and timely resolution of formal Customer Complaints and Corrective Action Requests (CARs)

Approve Quality Risk Assessments on implementation of Contract Quality Requirements

Drive improved Customer Satisfaction and act as the Voice of the Customer (VoC) within Collins Aerospace

Act as Quality role approver of Quality Plan during Program Lifecyle Gate Reviews

Participate in Portfolio Operations Assessments and Business Offsites

Oversee, facilitate, develop and manage plans, guidelines, policies, and processes, to ensure the achievement of quality targets

Leads implementation of organization projects and processes to ensure overall quality is continuously improving through reactive and proactive Quality plans and initiatives

Manage teams collecting and analyzing quality information from multiple sources to develop long-term quality strategy and programs

Interface with customer counterparts to resolve issues, address customer concerns and create Quality improvement plans

Travel time up to 10%

Work on-site 100% of time

Qualification

Quality ManagementProgram ManagementOperations ManagementContinuous ImprovementManufacturing ExperienceCustomer-Facing ExperienceSAPERPTeam LeadershipCoachingCross-Functional Collaboration

Required

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

Must have the ability to obtain and maintain Alcohol, Tobacco, Firearms and Explosives (ATF) access

Experience leading teams

Experience in program management, quality management, operations management, or an engineering background

Preferred

Experience executing RTX ZERO, ZDP, CORE or LEAN practices

SAP experience or similar ERP

Experience in a manufacturing/aerospace environment

Experience in a customer-facing positions

Experience driving continuous improvement projects

Benefits

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program