First Step House · 3 weeks ago
IT Support Technician - PART TIME
Salt Lake City, UT
Full-time, Part-time
Onsite
New Grad, Entry Level
$26.18/hr - $28.85/hrFirst Step House is dedicated to helping people build lives of meaning, purpose, and recovery. They are hiring an IT Support Technician to provide frontline technical support to end-users, ensuring efficient use of hardware, software, and network resources, while minimizing user downtime and enhancing organizational productivity.
CommunitiesHealth CareNon ProfitService Industry
Responsibilities
Provide prompt and professional first-level technical support via phone, email, chat, ticketing system, or in-person for hardware, software, and connectivity issues
Troubleshoot and resolve common end-user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues)
Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.)
Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups)
Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems
Accurately log, track, update, and close support tickets in the organization’s ticketing system
Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress
Create and maintain simple knowledge-based articles and user self-help guides
Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting)
Qualification
Required
Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users
Must have excellent verbal and written communication skills
Must be organized, able to follow instructions precisely, and manage time effectively
Must have the ability to work accurately under pressure with high attention to detail
Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration
Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN, ACLs, etc.)
Must be comfortable learning and using ticketing systems, remote-support tools, and basic diagnostic utilities
Preferred
Previous helpdesk, technical support, or IT-related internship experience preferred but not required
CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required
Benefits
Robust paid time off program with enhanced benefits as you grow with us
15 paid holidays annually, including your birthday
401(k) employer matching (up to 5%)
Opportunity for annual merit increase and annual bonus
Medical, Dental, Vision, Life Insurance
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Company
First Step House
First Step House is a behavioral health treatment and housing provider for low-income individuals and veterans.
Founded in 1958
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business Wire
2025-12-09
2025-03-26
Company data provided by crunchbase