Reputation · 1 month ago
Managed Social Response Coordinator
Scottsdale, AZ Hybrid
Full-time
Hybrid
New Grad, Entry Level
0+ years expReputation is a company that enhances customer experience through feedback and is seeking a Managed Social Response Coordinator. This role involves overseeing and responding to customer social media reviews, ensuring accurate and consistent responses based on customer-defined expectations, while driving visibility and growth for customer search presence.
AnalyticsEnterprise SoftwareInternetReputationSaaSSEOSocial Media
Responsibilities
Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues
Response to comments, questions, and concerns in a timely and professional manner
Collaborate with customers to ensure responses align with brand and customer loyalty
Provide feedback and updates to the Operations, Customer Success, and Managed Services teams
Manage projects under tight deadlines
Additional duties as assigned
Qualification
Required
Bachelor's degree required or currently in the final stages of completing a degree program
0 ~ 2 years of experience with social media engagement and community management
Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Strong communication skills (both verbal and written)
Strong attention to detail and decision-making
A hybrid work environment with a minimum requirement of 2 days onsite per week
Open to working a standard or non-standard shift schedule
Preferred
Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality
Salesforce experience
Benefits
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
10 paid company holidays
4 company paid , “Recharge Days,” which are wellness days off for the entire company
Health, dental and vision insurance
401k
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Employee Assistance Program (EAP)
Access to a wide variety of unique perks and apps:
PerkSpot - Employee Discount Program
Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
Omada - Virtual prevention and physical therapy program
Ladder -Life insurance to supplement outside of employer offering
SoFi - Financial wellbeing platform and 1:1 advice
Fetch - Pet insurance discount program
Spring Health for Guardian - Virtual mental health support
XP Health for Guardian (virtual eye-wear platform)
Company
Reputation
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time – everywhere.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$210.63MKey Investors
Marlin Equity PartnersRC CapitalAscension Ventures
2022-01-25Private Equity· $150M
2019-08-20Series C· $34.9M
2018-02-02Series B· $3.8M
Leadership Team
Joe Burton
Chief Executive Officer
Scott Barmmer
Chief Revenue Officer
Recent News
2025-09-28
Destination CRM
2025-09-12
Company data provided by crunchbase