MID-LEVEL HELP DESK TECHNICIAN-DTS jobs in United States
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IGNITE ยท 3 weeks ago

MID-LEVEL HELP DESK TECHNICIAN-DTS

positionHuntsville, AL US (Primary)
timeFull-time
remoteHybrid
seniorityMid Level
date4+ years exp

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) to provide Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC). This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations.

Defense & Space
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues
Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
Assist with content management and business process analysis supporting audit readiness activities
Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations

Qualification

DTS knowledgeDTS auditing experienceDoD travel supportSharePoint familiarityRemote service desk support

Required

Secret clearance (required)
4 to 7 years of experience providing DTS or DoD travel support
Demonstrated knowledge of DTS modules, workflows, and travel policy
Experience auditing DTS transactions for JTR and DoD FMR compliance
Experience supporting remote service desk operations
Familiarity with SharePoint and web-based knowledge management tools

Company

IGNITE

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Ignite, a Service-Disabled, Veteran-Owned, Small Business (SDVOSB) headquartered in Huntsville, AL, is ISO 9001:2015 certified and appraised at CMMI Services Level 3 and CMMI Development Level 2.
dateFounded in 2001
location
Huntsville, AL, US
people-size201-500 employees
web-link
https://igniteimpossible.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Mitchell
Chief Information Officer
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Company data provided by crunchbase