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Capital Bank, N.A. · 1 day ago

Mortgage Loan Servicing Specialist- Commercial

Rockville, MD

Full-time

Hybrid

Mid Level

$29.60/hr - $44.41/hr

3+ years exp

Capital Bank, N.A. is a publicly traded company headquartered in Maryland, providing commercial and consumer banking services. The Mortgage Loan Servicing Specialist is responsible for managing mortgage loan servicing activities, ensuring compliance, accuracy, and exceptional customer service throughout the mortgage servicing lifecycle.

BankingCommercial LendingFinanceFinancial Services

Responsibilities

Process and reconcile mortgage payments, payoffs, and adjustments accurately and timely

Manage escrow accounts, including tax and insurance disbursements, annual analysis, and shortage/overage handling

Monitor delinquent accounts and assist with collections or loss mitigation processes as needed

Respond to borrower inquiries regarding loan terms, payment history, escrow accounts, and payoff requests

Provide clear, professional communication to resolve issues promptly and maintain positive customer relationships

Ensure adherence loan Servicing & federal, state, and investor guidelines (e.g., RESPA, CFPB, Fannie Mae/Freddie Mac requirements)

Prepare and submit accurate investor and regulatory reports within required timelines

Maintain detailed records and documentation for audits and quality control reviews

Partner closely with Compliance teams to execute regulatory requirements and ensure processes and procedures are continuously evolved to meet changes in regulatory standards

Collaborate with Loan Operations team members to improve processes and enhance efficiency

Assist with system updates, testing, and implementation of new servicing technologies or workflows

Qualification

Mortgage servicing experiencePayment processingMortgage regulations knowledgeCustomer serviceMicrosoft Office SuiteAttention to detailProblem solvingOrganizational skillsCommunication skillsTeam collaborationIntegrity

Required

Bachelor's Degree+ in Business Studies, Finance, or Business Administration, or related field

3+ years of mortgage servicing or loan operations experience required

Familiarity with mortgage regulations and investor guidelines

Proven experience with payment processing, loan boarding, account maintenance, and customer service

High aptitude for problem solving

Strong attention to detail and organizational skills

Excellent communication and problem-solving abilities

Proficiency in mortgage servicing systems and Microsoft Office Suite

Preferred

1+ years of supervisory or management experience preferred

Experience with Fiserv Premier and Encompass strongly desired

Experience with data analysis from SalesForce or similar CRM applications

Benefits

Yearly annual target bonus based on individual performance

Company

Capital Bank, N.A.

Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.

Founded in 1998

Rockville, Maryland, USA

201-500 employees