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EVunited · 3 weeks ago

Client Services Technician (EV Charging)

Columbus, OH

Full-time

Hybrid

New Grad, Entry Level

EVunited is a company focused on Electric Vehicle Charging, Commercial Solar, and Battery Energy Storage. They are seeking a General Technician to perform technical services and support in these areas, with a specific focus on Electric Vehicle Charging Stations.

AutomotiveCustomer ServiceSolarSustainability

Responsibilities

Installation Services - perform basic installation and commissioning for certain products or equipment that you may be trained on or certified to install (i.e. EV Charging Stations)

Commission / Configuration Services - perform remote or onsite commissioning of EV charging stations to a network, (i.e. Cellular LTE or WiFi)

Repair / Remediation Services - provide Remote and Onsite troubleshooting and repair services for products under warranty or maintenance. This will include support and repair for EV charging stations, as well as other equipment and products. Carry out reactive maintenance, fault diagnosis and resolution in a timely manner

Preventive Maintenance - perform preventive services on certain equipment, including EV charging stations, in alignment with manufacturer best practices and documentation

Incident Management (NOC) - manage and oversee support tickets, inclusive of opening support requests and managing all stages of the request from inception to closure. This may include utilizing provided tools to monitor the status or health of installed EV charging stations or other equipment, including sites which EVunited may manage and operate

Prepare / Review Statement of Work (SOW) - collaborate with our Sales Team and Electrical Partners to define the scope of services for certain projects, and ultimately prepare a customer facing statement of work for our customers to review and accept. You may be requested to draft or write the statement of work, or review subcontractor statement of works and price quotes for accuracy and adherence to best practices and conformance to EVunited and industry standards

Assist with obtaining price estimates and statement of work from vendors or subcontractor partners that may assist with project installs or support services

Perform, Schedule or Assist with Onsite or Virtual Site Assessments to further evaluate scope of services and work to be performed. You may work in conjunction with a subcontractor partner or licensed electrician to complete the assessment

Site Design Support - Prepare CAD or similar Illustration Drawing(s)

Work closely with our project manager, and in certain instances assist with the coordination of resources to perform certain services (i.e. installation, repair, etc.)

Project Team Member - as a member of the team for certain projects, you will be expected to work closely, effectively and professionally with all team members, which may include Project Manager(s) / Sales / Utility Service Providers / Vendor Representatives / Subcontractors / Customers and others. You may also be requested to update project plans, or provide status updates to the project manager

Customer Care - Extend exceptional customer service. Strong Communication Skills (written and verbal), with an appreciation for providing exceptional customer care and service is a requirement and expectation of this position. A strong appreciation and passion for providing a high level of customer service is a necessary trait and skillset for this position

Cellular Site Surveys - you may be requested to oversee, coordinate or perform a cellular coverage site assessment, as to verify that the signal strength is adequate and within range to support the successful commissioning and activation of an EV charging station

Qualification

EV Charging StationsData NetworkingWireless LANCommercial SolarBattery Energy StorageCustomer ServiceTechnical SupportCommunication SkillsTeam Collaboration

Required

High School Diploma, College / Associates Degree, Technical/Vocational or Equivalent

Strong Communication Skills (written and verbal)

A strong appreciation and passion for providing a high level of customer service

Ability to perform basic installation and commissioning for certain products or equipment

Ability to perform remote or onsite commissioning of EV charging stations to a network

Ability to provide Remote and Onsite troubleshooting and repair services for products under warranty or maintenance

Ability to perform preventive services on certain equipment, including EV charging stations

Ability to manage and oversee support tickets, inclusive of opening support requests and managing all stages of the request from inception to closure

Ability to collaborate with Sales Team and Electrical Partners to define the scope of services for certain projects

Ability to assist with obtaining price estimates and statement of work from vendors or subcontractor partners

Ability to perform, schedule or assist with onsite or virtual site assessments

Ability to prepare CAD or similar Illustration Drawing(s)

Ability to work closely with project manager and assist with the coordination of resources to perform certain services

Ability to work closely, effectively and professionally with all team members

Ability to update project plans or provide status updates to the project manager

Ability to oversee, coordinate or perform a cellular coverage site assessment

Ability to lift, stock, load and move equipment hardware via manual labor

Preferred

Certifications (active and current) in the specialized areas of Data Networking, Wireless LAN, Commercial Solar, Electric Vehicle Charging (Level 2 or DC Fast Charging)