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Fyxer AI · 7 hours ago

Senior Account Manager

New York, United States

Full-time

Onsite

Mid, Senior Level

$120K/yr - $160K/yr

7+ years exp

Fyxer AI is building a high-leverage commercial engine that turns relationships into revenue and support into strategic partnership. The Senior Account Manager will drive retention and expansion across strategic accounts while building strong relationships and developing scalable playbooks to enhance account management processes.

Artificial Intelligence (AI)Information TechnologyProductivity ToolsSoftwareVirtual Assistant

Responsibilities

Drive Retention & Expansion Across Strategic Accounts

Own a portfolio of high-potential, multi-segment customers (enterprise and high-growth startups)

Manage the full renewal and plan-for-expansion cycle

Build strong, multi-threaded relationships across customer teams

Surface and close commercial opportunities through value-driven conversations

Build the Foundations of Account Management at Fyxer AI

Develop scalable, repeatable playbooks that leverage AI insights to drive implementation, renewal, and expansion

Help shape our GTM tech stack — choosing and implementing the right tools for scale

Define and refine KPIs, dashboards, and success metrics that matter most

Be a Strategic Partner to Product, Sales & Leadership

Translate customer insights into product feedback and roadmap input

Collaborate with Sales on account strategy and pre-to-post handoffs

Bring a commercial lens to everything — account work should drive revenue

Qualification

Account ManagementRevenue GrowthCustomer Relationship BuildingGTM SystemsBuilder MindsetTooling-savvyStartup ExperienceCommunication

Required

7+ years in Account Management with direct revenue ownership like renewals and expansion

Proven experience driving growth across complex customers — you've worked with enterprise-scale accounts but thrived in environments without established playbooks

Commercially driven — fluent in value, confident with numbers, and unafraid to upsell

Builder mindset — energized by ambiguity, bias to action, and excited to define processes from scratch

Exceptional communicator — credible with execs, clear with teams, collaborative with peers

Tooling-savvy — you understand modern GTM systems and can help design and implement what works best

Startup-ready — fast-moving, hands-on, and motivated by impact over hierarchy