Apply on Employer Site

Milwaukee Tool · 3 days ago

IT Service Desk Technician I

Brookfield, WI

Full-time

Onsite

Entry Level

1+ years exp

Milwaukee Tool is a leading brand in the construction industry that values its people and culture. As an IT Service Desk Technician I, you will provide primary IT support for the business, managing requests and delivering exceptional customer service by troubleshooting hardware and software issues for end users.

Consumer GoodsElectronicsIndustrialManufacturingSoftware

Growth Opportunities

No H1B

Responsibilities

Work to evaluate and resolve technical problems for assigned and escalated service tickets

Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements

Applies critical thinking to see incidents and issues to resolution

Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging etc)

Deploy hardware and software leveraging automated processes

Coordinate and transition support items to other IT teams when required, following escalation procedures

Perform Account administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting utilizing both Cloud and on prem tools

Comply with established procedures and work collaboratively with IT staff to ensure a robust, stable computing environment

Demonstrated competency in supporting Windows operating systems

Provide mobile device support for Apple iOS, Android operating systems

Ability to travel to other Milwaukee Tool locations on occasion

Manage local vendor relationships for network, telecommunications, and AV support

Log all support actives in ITSM system

Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data-driven changes

Additional tasks as delegated

Qualification

IT Support ExperienceWindows Operating SystemsMobile Device SupportITIL PracticesCompTIA +Customer Service MindsetMulti-taskingCommunication SkillsCritical ThinkingCollaboration

Required

Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position

1-2 or more years of previous IT Support

Outstanding written and verbal communication and documentation skills, with a service-oriented mindset

Demonstrated ability to multi-task and manage competing priorities

Strong customer service mindset

Demonstrated MS Office, Windows 10/11 & General mobile device experience (iOS/ Android)