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Pratt & Whitney · 2 days ago

24K Customer Technical Service Senior Engineer - Onsite

East Hartford, CT

Full-time

Onsite

Mid, Senior Level

$82K/yr - $164K/yr

5+ years exp

Pratt & Whitney is transforming the future of flight by designing and servicing advanced engines. The Customer Technical Service Senior Engineer will provide engineering support to airline customers and collaborate with various internal teams to ensure accurate maintenance data and technical communication.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Interface with commercial airline operators, MRO shops, worldwide PW Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) by developing and maturing design, operation, maintenance, and technical data

Participation in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material

Initiate technical data development through Engineering Authorizations (EA) and Engineering Changes (ECs) and other processes for on wing and engine shop maintenance data for all Instructions for Continued Airworthiness (ICA) manuals in support of airline and MRO continued operations

Collaborate closely with multiple internal organizations from Engineering, Aftermarket Ops, Quality, Programs, Customer Support, and more to ensure clear, accurate and timely development and communication of engine inspection/operation/maintenance data

Provide engineering support to flight test and production assembly lines, interface with development test engineering as well as PW production and airframer final assembly line teams regarding the modification, inspection, and maintenance of the flight test compliance engines and/or production pre-delivery engines

Qualification

Aerospace industry knowledgeGas turbine enginesEngineering degreeTechnical data developmentCommunication skillsTeam playerPresentation skillsAdaptability

Required

Bachelor's Degree in Engineering, or a related field, and minimum 5+ years of related experience or 3+ years of experience with an advanced degree

Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship

Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%

Preferred

Knowledge of the aerospace industry, specifically gas turbine engines, propulsion/powerplant systems, and/or airline or airframer engineering, operations, or maintenance

Excellent written and verbal communication skills as well as good interpersonal and team player qualities

Comfortable with presenting in front of others and dealing with high-pressure situations and/or questions

Open to learn and grow into a larger future role within the CTS organization through experience and on-the-job formal training

Benefits

Relocation Package

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees