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CoastHills Credit Union · 3 weeks ago

Financial Crimes Investigator

Santa Maria, CA

Full-time

Onsite

Mid Level

3+ years exp

CoastHills Credit Union is seeking a Financial Crimes Investigator to monitor and review transactions for fraud, ensuring regulatory compliance and effective investigations. The role involves conducting interviews, gathering evidence, and collaborating with internal partners to mitigate fraud risk and enhance member experience.

BankingFinancial ServicesMobile Payments

Growth Opportunities

Responsibilities

Reviews and monitors consumer and business accounts for unusual or suspicious activity

Responsible for working with and monitoring suspicious items across various complex fraud detection tools and systems

Uses multiple reporting mechanisms to monitor and analyze member transaction data to prevent fraud by identifying suspicious activity patterns across all banking channels and member interfaces

Conducts daily triage of automated, manual, and referred fraud monitoring alerts and reports and performs mitigating actions

Uses a risk-based approach to balance fraud mitigation with a positive member experience

Investigates incidents of suspected financial and non-financial fraud by gathering data from multiple sources, conducting interviews, researching transactions, and analyzing evidence to identify risk, determine credit union financial liability, and provide case resolution

Acts as first point of contact for the department’s internal and external inquiries and escalations by email, messaging, and phone to assist in researching potential and actual fraudulent incidents, share best practices, and provide risk alerts

Works proactively with internal partners to deliver ad hoc guidance in fraud incident CU actions and to optimize loss avoidance and recovery strategies across multiple channels

Maintains case documentation in accordance with credit union standards including creating and submitting to the Fraud Officer for review all regulatorily reporting

Conducts time-sensitive investigations of alerted and referred transactions and individuals for suspicious activity, utilizing several internal and external resources, including law enforcement

Counsels members on identity theft and appropriate protection mechanisms; coordinates or assists with recovery of losses due to fraudulent, illegal or improper activities

Escalates complex investigations, internal fraud incidents, and incidents with significant exposure/risk to the CHCU Fraud Officer

Assists in the development and implementation of appropriate policies, procedures, disclosures, notices, and forms to comply with legislative and regulatory changes or new requirements related to fraud prevention or security

Assists with the preparation of monthly reports to keep management informed of fraud related activities

Prepares and submits FinCEN SAR reports to Fraud Officer for regulatory reporting

Maintains direct and current working knowledge of Credit Union policies, procedures, and services

Pursues specialized fraud prevention training to keep abreast of local, state, and federal trends

Maintains current knowledge of the Red Flag Rules, FACT Act, Implementing Rules to the Fair Credit Reporting Act, Bank Secrecy Act and all related anti-money laundering and OFAC regulations

Maintains awareness of and adheres to applicable laws, regulations, and policies

Regularly attends and participates in in-house training

Performs duties as assigned by management and may be assigned to work at any location

Qualification

Fraud investigationFinancial fraud schemesRegulatory complianceMS Office SuiteCredit union lawsOrganizationMember Service OrientationJudgmentInvestigative skillsCritical ThinkingAttention to DetailCommunication

Required

Three or more years increasingly responsible related experience within a financial institution or an investigations environment

Knowledge of credit union operational activities and a variety of federal and state laws and regulations

Well-rounded background in all aspects of credit union department functions, policies, and procedures

Credit union laws and regulations

Well versed in financial fraud schemes and investigation strategies

Advanced skills with MS Office Suite (Word, PowerPoint, Excel) required, as well as auditing software

Ability to be bonded

Operates a variety of office equipment, machines, audio/visual equipment and aids, cameras and other digital equipment

Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging

Ability to work a variety of hours, including evenings and weekends