Progress Rail, A Caterpillar Company ยท 2 days ago
Director, Inside Sales Operations (Freight Car Services)
Albertville, AL
Full-time
Onsite
Director/ExecutiveProgress Rail, a Caterpillar Company, is a leading provider of railroad products and services. The Director of Inside Sales Operations is responsible for driving revenue growth and operational excellence by collaborating with various teams, implementing pricing strategies, and managing a team of customer service representatives to enhance customer experience.
Machinery ManufacturingManufacturingRecycling
Responsibilities
Cross-Functional Collaboration
Work closely with materials management, operations, and commercial teams to implement effective pricing strategies and deliver accurate, timely quotes to customers
Partner with the IT team to identify, implement, and refine robust internal procedures and digital tools that support sales operations
Process Standardization & Improvement
Standardize sales and quoting processes to efficiently address customer needs and ensure consistency across the organization
Implement and continuously improve procedures that drive consistent KPI tracking, real-time visibility regarding KPIs contained in customer contracts, and data-based market analysis
Sales Strategy & Execution
Develop and execute pricing models in collaboration with commercial and operations teams
Oversee the adoption and utilization of CRM and analytics tools for opportunity management, reporting, and market analysis
Team Leadership & Customer Service
Manage, coach, and develop a team of customer service representatives, ensuring that customer needs are addressed promptly and professionally
Foster a culture of accountability, continuous improvement, and customer-centricity within the team
Performance Management & Reporting
Monitor sales and service KPIs, analyze performance data, and report on progress to senior leadership
Use real-time dashboards and analytics to identify trends, opportunities, and areas for improvement
Business Development & Market Analysis
Conduct market analysis in partnership with the commercial team to identify new business opportunities and inform strategic decisions
Maintain strong relationships with key customers and stakeholders, ensuring high levels of satisfaction and loyalty
Qualification
Required
Bachelor's degree in Business, Marketing, or related field
Proven experience leading inside sales and customer service teams, preferably in B2B or industrial environments
Strong analytical, strategic, and leadership skills
Proficiency with CRM software (e.g., Salesforce) and sales analytics tools
Excellent communication, interpersonal, and motivational abilities
Results-oriented, accountable, and able to drive measurable growth
Benefits
Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs
Company
Progress Rail, A Caterpillar Company
Our team creates lifelong customer relationships, supplying comprehensive rolling stock and infrastructure solutions for the global rail industry and setting the standard for excellence.
Founded in 1983
5001-10000 employees
H1B Sponsorship
Progress Rail, A Caterpillar Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (1)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2010-06-01Acquired
Leadership Team
Paul Denton
SVP International Sales
Recent News
2025-08-13
2025-06-11
Company data provided by crunchbase