Addium ยท 1 month ago
Customer Lifecycle Specialist
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expAddium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. They are looking for a proactive and relationship-driven Customer Lifecycle Specialist to support existing customers and ensure they derive ongoing value from their products.
AgTechInformation TechnologySoftware
Responsibilities
You ensure customers stay successful long after purchase
You help drive smooth product usage, timely calibration, and proper consumable replenishment
You support customer satisfaction, retention, and long-term value
Build and maintain strong relationships with assigned customers
Monitor customer usage patterns and recommend appropriate consumables and calibration services
Provide guidance on product care, lifecycle needs, and best practices
Conduct periodic check-ins to ensure customers are achieving full value
Help customers place orders when replenishment or service is needed
Coordinate with Support, Service, and internal teams to ensure excellent customer experiences
Keep CRM notes, reminders, and lifecycle timelines organized and up to date
Qualification
Required
You are a self-starter with strong organizational skills and follow-through
You are naturally curious, empathetic, and passionate about helping customers succeed
You excel at creating strong, long-term partnerships and can influence at all levels
2+ years of experience in Customer Success, Account Management, or another customer-facing role
Strong communication and relationship-building skills
Highly organized, dependable, and proactive in follow-ups
Comfortable explaining product needs such as consumables and calibration cycles
Preferred
Experience with technical products or lifecycle-based services is a plus
Familiarity with CRM systems (e.g., Salesforce)
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with a company match (up to 4% after your first year)
Paid Time Off, Sick Leave, and 11 Paid Holidays
Ongoing learning and development opportunities to support your growth
Clear paths for career advancement as you grow with us
Company-paid life and disability insurance for peace of mind
Health savings account and flexible spending account options
A collaborative, inclusive work environment with regular team-building activities and fun company events
Company
Addium
Addium Inc. offers ag-tech solutions, including AROYA GO Starter Kits and POMETA for crop load management.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Agnes
Chief Executive Officer
Company data provided by crunchbase