AEROCONTACT ยท 3 weeks ago
Customer Service Representative 2 - SCM MV (H/F) - SAFRAN CABIN MATERIALS, LLC
Marysville, OH
Full-time
Onsite
Mid Level
4+ years expSafran is an international high-tech group operating in the aerospace, space, and defense sectors. In the role of Customer Service Representative, you will be a pivotal part of the Supply Chain team, responsible for coordinating customer requests, processing orders, and ensuring customer satisfaction while adhering to contractual obligations.
Corporate TrainingRecruitingTraining
Responsibilities
Receive and process intercompany purchase orders
Accurately process customer transactions such as orders, quotes, invoices or returns
Provide accurate information regarding availability, lead times, special orders, etc
Monitor scheduled shipment dates to ensure timely delivery & expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals & work effectively with other members of the team
Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products
Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Active participation in operational improvement activities
Other task as needed & flexibility is key
Willing to work overtime as needed
Qualification
Required
High school diploma required
4-5 years of data entry and customer service experience
Intermediate skills in Microsoft Excel, PowerPoint, and Word
High attention to detail with a demonstrated ability to meet deadlines
Excellent problem solving and organizational skills
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
Exceptional verbal and written communication skills
Ability to manage multiple priorities and work cross-functionally
Strong prioritizing and multi-tasking skills to work within tight deadlines
Preferred
Bachelor's degree
Knowledge and understanding of basic ERP/MRP functions and applications
Company
AEROCONTACT
Aerocontact is an aviation company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase