Desktop Support Technician jobs in United States
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NTT DATA North America · 1 day ago

Desktop Support Technician

positionDavenport, IA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

NTT DATA North America is a leading business and technology services provider. They are seeking a Desktop Support Technician to provide support and troubleshooting for computer hardware, mobile devices, and printers, while ensuring customer satisfaction and adherence to service level agreements.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Qualification

Windows operating systemA+ certificationDesktop support experienceClient service skillsGeneral office requirements

Required

2+ years' experience desktop and/or deskside experience
Ability to physically perform general office requirements (ability to lift 50lbs)

Preferred

Reliable personal transportation (Automobile)
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel will be minimal and on an exception basis only

Company

NTT DATA North America

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NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

H1B Sponsorship

NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)

Funding

Current Stage
Late Stage

Leadership Team

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John Barr
Vice President - Insurance Strategy
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Recent News

AETOSWire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threa...
2025-12-05
MarketScreener
AI bubble to be short-lived, rebound stronger, NTT DATA chief says
2025-12-05
Business Wire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threat Landscape
2025-12-04
Company data provided by crunchbase