Agreement Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Authority Brands · 1 month ago

Agreement Specialist

positionAtlanta, GA, USA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees. The Agreements Specialist is responsible for managing all non-call center agreement inquiries, including customer plan management, payment processing, and recurring revenue monitoring.

FranchiseHome and GardenHome ServicesJanitorial Service
badNo H1Bnote

Responsibilities

Respond to general questions regarding new agreements, remaining visits, payment method changes, and plan cancellations
Schedule appointments for customers as permitted
Other duties as assigned
Monitor and follow up on failed payments and ACH transactions
Utilize RingCentral text functionality to follow up on failed payments and assist with collections
Ensure monthly recurring charges are reviewed for completeness and accuracy
Utilize routing path for calls across multiple locations using a shared line
Must follow any PCI-compliance for collecting & updating customer payment information

Qualification

Payment processingRecurring billingRevenue recognitionServiceTitanRingCentralPCI complianceDeferred revenue accountingCRM systemsReport-buildingOrganizational skillsCommunication skillsIndependent workCross-functional collaboration

Required

2+ years of experience in customer operations, finance, or related field
Strong understanding of payment processing, recurring billing, and revenue recognition
Familiarity with ServiceTitan, RingCentral, PCI compliance standards & secure data handling
Strong organizational and communication skills
Ability to work independently and cross-functionally with technical and operational teams

Preferred

Knowledge of deferred revenue accounting
Experience in Sales, payment gateways, CRM systems & Service Titan
Report-building capabilities

Benefits

PTO
Paid holidays
401(k)
And more

Company

Authority Brands

twittertwitter
company-logo
Authority Brands supports individual franchisee growth through providing strong marketing, technology and operational support.
dateFounded in 2017
location
Columbia, Maryland, USA
people-size501-1000 employees
web-link
https://www.theauthoritybrands.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
BCI
2022-09-20Private Equity
2018-09-24Acquired

Leadership Team

leader-logo
Jay Caiafa
Chief Executive Officer
linkedin

Recent News

PR Newswire
Authority Brands Hires Steve Clemente as President and COO of Trade Brands
2025-12-15
PR Newswire
Authority Brands Selects 360PR+ to Support Trade Brands Division
2025-12-08
citybiz
Interview with Amy Addington, President & Co-Founder of Woofie’s
2025-11-19
Company data provided by crunchbase