Odyssey Logistics · 1 day ago
Client Services Manager
Charlotte Metro
Full-time
Onsite
Mid, Senior Level
5+ years expOdyssey Logistics is a company that specializes in providing scalable, data-driven logistics solutions. The Client Services Manager will act as the primary contact for client programs, leading continuous improvement initiatives and managing client-facing projects to ensure service excellence.
ConsultingLogisticsSupply Chain Management
No H1B
Responsibilities
Lead monthly, quarterly, and annual client business reviews
Quantify, articulate, and present Odyssey’s value proposition to assigned clients
Serve as the primary point of contact for client projects and ongoing initiatives
Document and manage new service opportunities and client-requested changes
Partner with Commercial teams to define integration goals, service scope, and Odyssey commitments
Lead client implementations from discovery through steady-state operations
Develop and maintain detailed client integration project plans
Ensure projects have clearly defined business requirements, objectives, and documented processes
Manage project scope and proactively prevent scope creep
Prepare and deliver project status reports to internal and external stakeholders
Coordinate cross-functional resources, timelines, and deliverables
Facilitate project team meetings and communicate milestones, risks, and constraints
Collaborate with Procurement to ensure routing and rating data accuracy
Coordinate and support client training on Odyssey systems and tools
Identify and implement cost-savings and efficiency initiatives for clients
Build and document future-state processes and supporting business rules
Monitor client profitability, including FTE allocation, management fees, and cost impacts
Identify internal opportunities to reduce FTE demand and streamline workflows
Identify external opportunities to improve client processes and drive cost efficiencies
Qualification
Required
Bachelor's degree (Supply Chain Management preferred)
5+ years of logistics experience strongly desired
Prior project management experience preferred
Strong understanding of supply chain and transportation operations
Ability to interpret commercial contracts
Exceptional customer service, problem-solving, and analytical skills
Excellent written, verbal, and presentation communication abilities
Strong interpersonal skills with the ability to collaborate across all organizational levels
Highly organized, detail-oriented, and capable of managing multiple priorities
Initiative-driven with strong follow-through
Advanced proficiency in Microsoft Project, Excel, PowerPoint, Word, Outlook, and Visio
Ability and willingness to travel up to 30%
Preferred
Experience in managed logistics, 3PL, or 4PL environments
Continuous improvement experience
PMP or other project management certification
Experience leading multi-phase technology or systems integration projects
Benefits
Multiple medical plan options with FSA and HSA offerings
Dental and vision insurance
Company-paid life and disability insurance
401(k) plan with company match
Employee Assistance Program (EAP)
Company health and wellness program
Discounts with preferred vendors
Company
Odyssey Logistics
Odyssey resolves your logistics challenges and offers adaptive multimodal logistics on a global scale.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$168.8MKey Investors
Goldman SachsLogispringTrident Capital
2017-08-30Acquired
2014-09-04Series Unknown· $40M
2014-01-28Series Unknown· $48M
Leadership Team
Raymond Maier
Exec. VP, Chief Administrative Officer, General Counsel & Secretary
Cathy P.
Executive Assistant to Chief Executive Officer
Recent News
Yahoo Finance
2024-12-28
2024-12-28
Company data provided by crunchbase