Sentinel Group · 1 month ago
Technical Support Administrator
Wakefield, MA
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $65K/yr
1+ years expSentinel Group is a growing organization focused on making a difference, and they are seeking a Technical Support Administrator to enhance customer engagement and support. The role involves providing technical support to over 250 end users, troubleshooting IT issues, and maintaining the company's IT infrastructure.
ConsultingFinancial ServicesHealth Care
Responsibilities
Work with the IT team to assist with infrastructure upgrades and projects
Install and configure new software and hardware
Work with end users to resolve issues
Write and manage technical documentation, policies, and procedures
Help define and establish common system administration functions
Perform on-site and remote technical support
Qualification
Required
Proficient knowledge of Microsoft Office 365 applications such as Excel, PowerPoint, Word, Outlook (Microsoft Access and Vizio is a plus)
Knowledge of Windows 11 and MacOS
Experience with centrally managed Antivirus applications (SentinelOne is a plus)
Experience with Hardware/Software troubleshooting MacBook Laptops
Server support experience with various Windows Server versions
Proficiency with Active Directory (Microsoft Entra ID is a plus)
End user support experience
Windows Remote Desktop experience (Splashtop is a plus)
Experience with Exchange Server administration, basic network administration (Office365/Exchange Online a plus)
Knowledge of IP routing protocols, SMTP, TCP/IP, DNS, DHCP
Basic working knowledge of VMWare vCenter
Basic working knowledge of AWS
Basic working knowledge of ticket tracking systems (FreshService is a plus)
Basic working knowledge of Mobile Device Management Systems (NinjaRMM and Kandji/Iru is a plus)
Basic working knowledge of simple SQL queries
Basic working knowledge of automation systems
Preferred
College degree in related technical / business areas or equivalent work experience
Experience with Hardware/Software troubleshooting of desktops and laptops
1-2 years of experience in a Systems Driven IT Department
1-3 years of experience providing desktop/laptop/server/network support in a fast-paced environment where the technology is constantly evolving
End user support experience
Benefits
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision
Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match
Parental Leave
Company
Sentinel Group
Sentinel Group is the employee benefits provider who makes it EASY: easy for your people; easy for your business; and easy for you.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Mitchell
President and CEO
Doug Dustin
SVP, Chief Financial Officer
Recent News
Company data provided by crunchbase