SENIOR HELP DESK TECHNICIAN-DTS jobs in United States
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IGNITE ยท 4 weeks ago

SENIOR HELP DESK TECHNICIAN-DTS

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Senior Help Desk Technician (DTS) who serves as a DTS Subject Matter Expert supporting USASMDC G8 RMASP Division travel operations and audit readiness efforts. This role provides expert-level DTS support, travel policy interpretation, audit execution, and business process analysis to ensure compliance, accuracy, and operational efficiency.

Defense & Space
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Serve as DTS SME with deep expertise in all DTS modules, features, data requirements, and system workflows
Provide Tier II DTS support to travelers, Approving Officials, and leadership
Lead audits of DTS authorizations and vouchers for compliance with JTR and DoD FMR 7000.14-R
Support GTCC management actions and advise on travel card policy compliance
Maintain oversight of daily performance logs and audit tracking metrics
Provide content management and business process analysis support to G8 Audit Readiness, Systems, and Policy personnel
Utilize SharePoint and SMDC KMST portals to manage DTS taskers, documentation, and workflows
Develop and submit process improvement recommendations to the ACOR to enhance compliance and audit readiness
Participate in group discussions and provide DTS expertise to leadership and stakeholders as required

Qualification

DTS Subject Matter ExpertDTS audits experienceJTR knowledgeDoD FMR 7000.14-R knowledgeSharePoint proficiencyAudit readiness supportResource Management experience

Required

Secret clearance (required)
8+ years of experience supporting DTS and DoD travel operations
Recognized DTS Subject Matter Expert with in-depth knowledge of JTR and DoD FMR 7000.14-R
Extensive experience performing DTS audits and supporting audit readiness activities
Experience supporting Army or DoD Resource Management business processes
Proficiency with SharePoint and web-based knowledge management systems

Company

IGNITE

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Ignite, a Service-Disabled, Veteran-Owned, Small Business (SDVOSB) headquartered in Huntsville, AL, is ISO 9001:2015 certified and appraised at CMMI Services Level 3 and CMMI Development Level 2.
dateFounded in 2001
location
Huntsville, AL, US
people-size201-500 employees
web-link
https://igniteimpossible.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Mitchell
Chief Information Officer
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Company data provided by crunchbase