Field Service Operations Coordinator jobs in United States
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Wärtsilä · 5 days ago

Field Service Operations Coordinator

positionHouston, TX
timeFull-time
remoteHybrid
seniorityMid Level

Wärtsilä is a world leader in marine technology, aiming for a sustainable future through innovative solutions. The Operations Coordinator will ensure timely and safe delivery of Field Service Engineers for 2-stroke engine service projects, managing resources, work orders, and invoicing to enhance customer satisfaction.

AnalyticsElectronicsEnergyInformation TechnologyMachinery ManufacturingMarine TechnologyRenewable Energy
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Responsibilities

Coordinate Field Service operations for 2-stroke engine projects, ensuring timely execution within vessels
Manage work orders, scheduling, invoicing, and timesheet validation
Ensure compliance with Wärtsilä safety and environmental guidelines and promote a Safety-First mindset
Collaborate with internal teams to align on project requirements and deadlines
Review quotations and margins before job execution to ensure profitability
Support FSEs throughout the service process, providing guidance and resolving operational challenges
Maintain accurate documentation for jobs, including progress reports and invoicing records
Adapt to ongoing changes in systems and platforms (e.g., Salesforce – SAP)

Qualification

Field Services processesService delivery coordinationMarine industry experienceBachelor’s degree in EngineeringEnglish communicationCultural awarenessOrganizational skillsTime management skillsCritical thinkingTeam player mindset

Required

A safety-first mindset and commitment to quality
Bachelor's degree in Engineering, Marine Technology, or related field (or equivalent experience)
Proven experience in service delivery coordination within the marine industry
Strong understanding of Field Services processes and operations
Excellent English communication skills (verbal and written)
Strong organizational and time management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Successful applicants must be authorized to work in Canada or USA without sponsorship
Successful Canadian candidates must be able to travel to the United States for business purposes

Preferred

High integrity
Passion for customer service and technical excellence
Strong focus on quality and safety
Critical thinking
Excellent communication skills (verbal and written) in languages needed to support the team
Strong organizational skills and a team player mindset
Ability to work effectively with individuals from diverse cultural backgrounds

Company

Wärtsilä

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Glassdoor3.9
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We enable sustainable societies through innovation in technology and services together with all our stakeholders – today and tomorrow.
dateFounded in 1834
location
Helsinki, Southern Finland, FIN
people-size10001+ employees
web-link
http://www.wartsila.com/

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
BlackRock
2025-04-16Post Ipo Equity
2023-04-13Grant
2000-01-14IPO

Leadership Team

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Håkan Agnevall
President & CEO
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