Trinity Health · 1 week ago
Customer Service Specialist HME - FT Days
Waterloo, IA
Full-time
Onsite
New Grad, Entry LevelTrinity Health is committed to providing excellent, personalized care to communities in Northeast Iowa. The Customer Service Specialist HME will assist customers in obtaining medical equipment, ensuring their needs are met while adhering to safety and regulatory requirements.
DeliveryHealth Care
Responsibilities
Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use
Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom
Fit patient with appropriate product based on physician orders and patient needs
Encourage purchase of retail items to patients who might be looking for something extra
Obtain insurance information – data entry into computer system
Verify benefits as needed
Utilize HME computer system – enter appropriate data for purchase or rental based on item
Document safety and use education
Adheres to all safety, infection control and employee health policies and procedures
Qualification
Required
Valid IA driver's license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability
Personal computer, 10-key calculator, Microsoft Office, database software
Ability to work with diverse groups of people
Benefits
Wellness programs
Education reimbursement
Personalized health insurance plans including dental and vision
Paid time off
Long- and short-term leave
Retirement planning
Life insurance coverage
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
Founded in 2000
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
Company data provided by crunchbase