The Hershey Company · 1 day ago
Full Time Sr Assistant Supervisor Attractions & Entertainment - Hershey's Chocolate World $22!
Hershey, PA
Full-time
Onsite
Entry, Mid Level
2+ years expThe Hershey Company is known for its iconic brand experiences, and they are seeking a Senior Assistant Supervisor for Attractions & Entertainment at Hershey's Chocolate World. This role is responsible for leading guest service, coaching team members, and overseeing the daily operations of various attractions to maximize sales and ensure exceptional customer experiences.
ConfectioneryFood and BeverageManufacturingService IndustrySnack Food
Responsibilities
Through observation and demonstration, effectively coach all flex force attraction team members to maximize guest engagement
Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
Take part in the part-time flex force annual performance feedback process
Facilitate attendance disciplinary pro
Ensure efficient day-to-day operations of all attractions
Strive for sales excellence and results
Support Attraction locations as needed
Support part-time labor planning for business needs
Support future attraction development and execution
Provide daily operational support across all attractions’ areas
Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
Responsible for ensuring adequate staffing to meet the needs of the business, which includes adjusting schedules to ensure appropriate coverage within budget
Responsible for crowd control and queuing at attraction locations
Responsible for adding, monitoring, and adjusting show times as needed
Qualification
Required
Minimum Age: 18 years of age or older
Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays
Must maintain a neat appearance and meet uniform standards
Must be able to sit for 2 hours
Must be able to walk or stand for 5-8 hours
Must be able to push, pull, carry, and lift 25-50 pounds
Requires overhead lifting, stooping, bending, and twisting
May require initial morning set up of stanchions and movement of fixtures
Must have basic math skills
Must be able to operate a cash register
Must have basic Microsoft Office computer skills
Must have leadership skills in teamwork, employee motivation, coaching, and time management
Must have supervisory skills
Excellent verbal and written communication and customer service skills
Ability to interact with all levels of people and be able to effectively collaborate
Attention to detail
Ability to prioritize
Ability to meet tight deadlines and have good followthrough
Ability to work under pressure and have problem-solving skills
Ability to remain calm and handle crisis situations with urgency
Education: High school diploma or GED equivalent is required
Experience: 2 years' supervisory experience in retail, restaurant, or hospitality environment is required
Customer service and operations management experience is required
Company
The Hershey Company
The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company with a purpose to make more moments of goodness through its iconic brands.
10001+ employees
H1B Sponsorship
The Hershey Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (7)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$4.62B2025-10-21Post Ipo Debt· $1.88B
2025-02-19Post Ipo Debt· $2B
2023-05-01Post Ipo Debt· $750M
Leadership Team
Kirk Tanner
Chief Executive Officer
Michele Buck
President and Chief Executive Officer
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase