UTHealth Houston · 2 hours ago
Patient Access Representative II - Internal Medicine
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expUTHealth Houston is seeking a full-time Patient Access Representative to support a busy, multi-specialty clinic within their Internal Medicine department. The role involves overseeing front desk operations, verifying insurance coverage, processing patient information, and delivering exceptional customer service to patients and their families.
EducationHealth CareProfessional Services
Responsibilities
Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy
May schedule patient appointments and enter required information in the computer system in an accurate and timely manner
Explains all required forms to the patient or guarantor and obtains the necessary signatures
Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
Posts payments in the computer system and generates the appropriate patient receipts
Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation
Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Two years of experience in a hospital or medical business office setting
Ability to multi-task
Proficient typing/keyboarding skills
Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects
This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094
Employees must permanently reside and work in the State of Texas
Preferred
Candidates with prior front desk experience and proficiency in Epic (EHR) systems are strongly preferred
Excellent communication skills
Attention to detail
Ability to thrive in a fast-paced environment
Benefits
100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more!
Company
UTHealth Houston
UTHealth Houston provides resources for health care education, innovation, and scientific discovery.
1001-5000 employees
H1B Sponsorship
UTHealth Houston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (133)
2023 (83)
2022 (111)
2021 (64)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$28.6MKey Investors
National Institute of Neurological Disorders and StrokeNational Cancer InstituteCDMRP
2024-10-09Grant· $2.5M
2024-10-08Grant· $4.8M
2023-11-09Grant· $5M
Leadership Team
Michael Tramonte
Senior Vice President, Chief Financial Officer
Melissa Pifko
Senior Vice President and Chief Legal Officer
Recent News
Steadman Philippon Research Institute
2025-09-17
vcnewsdaily.com
2025-07-15
2025-06-23
Company data provided by crunchbase