City of Houston · 1 month ago
ASSISTANT DIRECTOR (EXECUTIVE LEVEL) - OPERATIONAL QUALITY & EFFICIENCY
Houston, TX
Full-time
Onsite
Director/Executive
7+ years expThe City of Houston is committed to ensuring a thriving and sustainable future for the city through its Public Works department. The Assistant Director will manage operational quality and efficiency, lead customer service initiatives, and implement process improvements to enhance service delivery and performance outcomes.
HospitalityNon Profit
Responsibilities
Manages and directs Operational Quality and Efficiency support personnel
Leads Transportation and Drainage Operations customer service initiatives, strategies, and service line American Public Works Association reaccreditation
Establishes maintenance operating procedure development to strengthen service line effectiveness and enable high performance outcomes
Implements process improvements to reduce customer service and mayor escalated cases
Leads the service line efforts in specialized operational training and safety initiatives (i.e., Samsara) through data analytics and change management
Leads in the efforts to establish efficiency procedures for the service line, coordinates initiatives with HPW OTS, and the implementation of departmental system deployments and upgrades, such as Cityworks and Samsara
Directs and supervises support staff assigned to work order data integrity and quality assurance; identifies redundancies and optimizes workflow
Supports the department and service line’s digital transformation, workforce development, and adoption of new technologies under the direction of OTS
Directs the development and implementation of new or redesigned maintenance focused programs, such as in-house CDL training, Chainsaw annual training and additional equipment for simulator training
Manages and resolves service request inquiries to maintain high standards of responsiveness and support organizational service delivery goals and service level agreements
Provides specialized expertise, tools, and centralized functions that allow operational teams to focus on service delivery while ensuring strategic alignment and performance excellence
Acts as liaison between Transportation & Drainage Operations and departmental executive leadership for all strategic projects and initiatives
Ensures all projects, materials and processes meet established quality standards by conducting inspections, audits and performance tests; identify nonconformities, recommend corrective actions and collaborate with department specifications, regulatory requirements and continuous improvement objectives
Qualification
Required
Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field
Seven years of administrative experience are required, with at least three of those years in a managerial capacity
A Master's degree may be substituted for two years of experience
Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2)
Preferred
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6
Company
City of Houston
The city also employs over 22,000 full-time staff to keep the city running.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Department of Housing and Urban Development
2024-07-29Grant
Leadership Team
Todd DeGidio
Founder & CEO
Mark Seale
Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-03
2025-11-12
Company data provided by crunchbase