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L.A. Care Health Plan · 2 days ago

Quality and Population Health Coordinator I (ALD)

Los Angeles, CA

Full-time

Hybrid

New Grad, Entry Level

$47K/yr - $62K/yr

0+ years exp

L.A. Care Health Plan is the nation’s largest publicly operated health plan, dedicated to providing health coverage to low-income residents of Los Angeles County. The Quality and Population Health Coordinator I is responsible for outreaching to members and providers to close care gaps, support scheduling, and assist in quality improvement initiatives.

FitnessGovernmentHealth Care

Responsibilities

Make outbound calls to members to assist with scheduling and coordinating services (e.g. appointments, lab tests, health screenings, other diagnostic studies, transportation, etc.). (25%)

Educate members on missing gaps in care. Encourage them to close care gaps and pursue preventative health and health promotion activities such as health fairs. (25%)

Outreach to providers to request medical reports by fax, electronic medical records, or on-site visits if needed. (15%)

Review medical records, claims, and encounter data to identify key information to help close gaps in care. (15%)

Provide support as needed for care gap closure campaigns and other quality improvement programs. (10%)

Perform other duties as assigned. (10%)

Qualification

Health Plan experienceMicrosoft Office proficiencyCommunication skillsQuality improvement knowledgeBilingual in threshold languagesCompassionSensitivityTask managementInformation gathering skillsInterpersonal skillsOrganizational skills

Required

High School Diploma/or High School Equivalency Certificate

At least 3 months of experience following basic workflows, procedures, and standards related to patient or provider communication and outreach

Previous experience working in an office setting with basic office equipment such as telephones, fax machines, computers, etc

Demonstrates deep compassion and sensitivity towards patient needs and community well-being

Driven by strong motivation to positively impact people's lives

Excellent verbal and written communication skills

Excellent interpersonal skills

Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

Skills in utilizing various online platforms and search engines to efficiently gather accurate and relevant information

Highly organized with ability to maintain accurate notes and records

Demonstrates high efficiency in managing tasks and consistently delivering projects to successful and reliable completion

Ability to communicate effectively with patients and health care providers

Active & Current Driver's License, with a clean record and Auto Insurance

Travel to offsite locations for work

Preferred

Associate's Degree

Health Plan, provider practice, or health education experience

Some knowledge of HEDIS and other quality measures

Some knowledge of quality improvement processes

Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese