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University of Denver · 1 day ago

Clerical Healthcare Administrative Specialist

Denver, CO

Full-time

Onsite

Entry Level

$24/hr - $25.19/hr

2+ years exp

The University of Denver is committed to fostering holistic development and providing high-quality services to students. The Clerical Healthcare Administrative Specialist plays a crucial role in interacting with patients, scheduling appointments, and ensuring the accuracy of medical records and billing processes.

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Responsibilities

Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs

Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers

Schedules patient appointments efficiently and accurately according to practice protocols

Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols

Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency

Instruct patients how to enter their information online through the secure web portal

Notifies providers when a patient has canceled or rescheduled an appointment

Scans and updates patient’s electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review

Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD

Creates, implements and oversees communications programs, be it internal or external, that effectively describe and promote DU HCC

Ensures accuracy of CPT and ICD-10 codes

Maintains patient electronic medical records

Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations

Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered

Answers staff questions related to billing and collection. Notifies appropriate parties of any missing information

Generates patient’s bills for services rendered and records all collections

Provides information and instruction to patients about charges and billing options

Processes payments and the daily financial packet

Tracks accounts receivable and aging of accounts and generates reminder notices accordingly

Qualification

Medical billingCodingElectronic Medical Record softwareCustomer serviceMicrosoft Office proficiencyData entry experienceInterpersonal skillsWritten communication skillsOral communication skillsOrganizational skillsTime management abilities