Apply on Employer Site

KONE · 1 day ago

Customer Service Agent

Moline, IL

Full-time

Onsite

Entry Level

$47K/yr - $62K/yr

1+ years exp

KONE is a global leader in providing elevators, escalators, and automatic building doors, aiming to improve urban life through innovative solutions. As a Customer Service Agent, you will handle incoming calls, identify customers, and ensure prompt and accurate service dispatch while providing professional customer support.

IndustrialManufacturingProduct Design

H1B Sponsor Likely

Responsibilities

Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly

Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed

Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries

Immediately reports to the Shift Coordinator any calls involving entrapment or injury

Monitor all calls to ensure that they have been dispatched to the proper service technician

Answer all calls promptly to strive for no calls going into the queue

Provide the customer with professional and friendly customer service

Qualification

Customer service experienceData entryBilingual (French/Spanish)Communication skillsReading comprehensionMathematical skillsProblem-solvingWriting skills

Required

High school diploma or general education degree (GED)

1+ years of related experience and/or training in the field of customer service or call centers

Ability to speak clearly and understandably on the telephone

Ability to enter information into a computer while talking on the telephone

Ability to interact with our customers and service people in a courteous, friendly yet not 'chatty' manner

Proficient skills in spelling, communication, and data entry

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred

Ability to speak and write in French or Spanish would be desirable

Benefits

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Pension plan

Comprehensive health and wellness plans for the entire family

Paid holidays and paid time off

Company

KONE

Glassdoor4.0

KONE designs and manufactures elevators, escalators, moving walkways, and automatic doors for buildings.

Founded in 1910

Espoo, Southern Finland, FIN

10001+ employees

https://www.kone.it

H1B Sponsorship

KONE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (4)

2021 (3)

2020 (9)