Manga Hotel Group · 3 weeks ago
Hotel General Manager - Hampton Inn & Suites Buffalo Airport
Cheektowaga, NY
Full-time
Onsite
Senior Level
5+ years expManga Hotel Group is a private company involved in the acquisition, development, and management of high-quality residences and hotels. They are seeking a dynamic, experienced Hotel General Manager to lead the day-to-day operations of the Hampton Inn & Suites Buffalo Airport, focusing on maximizing profits and guest satisfaction.
Hospitality
Hiring Manager
Annie Lasaten
Responsibilities
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction
Understand P&L statements and react with impactful strategies for property success
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Direct the leadership team in the development and implementation of hotel-wide strategies
Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results
Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction
Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Responsible for monthly and weekly revenue/expense forecasting
Participate in preparing annual revenue and expense budgets
Follow company policies and procedures at all times
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service
Qualification
Required
At least 5 years of experience at a property with over 120 rooms
Experience with Marriott or Hilton
Benefits
Dental insurance
Vision insurance
Company
Manga Hotel Group
Manga Hotel Group is a privately held Canadian company involved in the acquisition, development and management of real estate with a focus on high-quality hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt, and InterContinental Hotel Group, as well as independent hotels including the newly opened TOOR Hotel, SoHo 54 Hotel, The Atlantica Hotel and The Hollis Halifax.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase